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  1. #1
    Field Supervisor 500+ Posts
    Responding to non- techs


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    Angry Responding to non- techs

    Although Ive serviced copiers for 30 years,my experiece on newer machines is extremely limited,hence its harder for me to reply post although I would like to do so more often.But I still feel I have freedom of speech because I have busted my hump working for crapheads who think techs are the lowlifes of the earth and treat them like poop.With that said,WHY DO ANY TECHS RESPOND ON THIS OR OTHER SITES TO CUSTOMERS LOOKING FOR FREEBIES?DONT DIGNIFY THEM WITH A RESPONSE(We tortured ourselfs and beat up ourselfs figuring out problems,losing sleep over them,getting stressed and going bald thinking about them)LET THE CUSTOMER PAY FOR OUR SUFFERING


  2. #2
    Village Idiot 500+ Posts wagon's Avatar
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    I agree, but there are times when an 'end user' can be helped by us. Say, if they are in a remote area or the machine is very old. Customers will always try and get a 'freebie' if they can. I suppose you could mess with their heads and deliberately give them bad information...

    If you are hitting your head up against a wall it always feels better when you stop.

  3. #3
    Field Supervisor 500+ Posts Copier_Guy's Avatar
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    Do you believe in KARMA?

    Well, I do. The good you do for others will in some form or fashion, come back to you 10 fold. You just have to believe in the power of positive thinking, good will towards all men and all that other do gooder crap!

    But being for real, helping people is what most of us got into this business to do. It's second nature to me at least and of course I would like to get paid for every morsel of information I possess, but sometimes it just ain't like that!

    The best way to go is to just be true to yourself and do what you do. Don't let the negative, cheap or grifty people of the world change your spirit or they have defeated you by changing you.

    Keep your KARMA your KARMA!

    (Enough with my rant for now, but stay tuned. Same Bat time, Same Bat Channel!)


  4. #4
    Master Of The Obvious 10,000+ Posts
    Responding to non- techs

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    Karma, indeed.

    I've got to agree with Copier Guy. When I need help with something, I certainly hope that I'm getting turned in the right direction.

    Just think to yourself "I'm paying ahead for when I need help..."


  5. #5
    Village Idiot 500+ Posts wagon's Avatar
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    I think if someone is rude about how they ask the question (eg demanding we give them information) they should either be ignored, flamed or fed a story. Everyone else? I do think being polite and honest is good.

    If you are hitting your head up against a wall it always feels better when you stop.

  6. #6
    Field Supervisor 500+ Posts
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    Misunderstanding me

    Im not against offering some helpful hints,AND Im not an advocate for offering misleading information sending customers in wriong direction. But when A NON TECH COMES TO A TECH BULLENTIN BOARD TRYING TO WEASEL INFO ON HOW TO SERVICE THEIR OWN EQUIPMENT,THEY SHOULD NOT BE HUMORED AND QUITE FRANKLY,the easy problems make up for the more challeging ones that in the end customers argue about saying the service charges are way to much after youve spent moretime and energy then youre getting paid for.


  7. #7
    Field Supervisor 500+ Posts Copier_Guy's Avatar
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    Cucuklotz, it sounds like someone really pissed you off today and you're entitled to vent. If it will help, we are here to listen and probably have been through similar scenarios. Just let it all out. We hear you Brother.


  8. #8
    Moderator 1,000+ Posts
    Responding to non- techs

    10871087's Avatar
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    I'll help an honest end-user with some simple advice or a nudge in the right direction (clean a slit glass, clean a corona, reinstall a driver) but I'm not going to send them a book or a list of part numbers so they can break it worse. If I can help them fix an easy one I will, If not I will tell the to call professional help.

    I will pull out my own splinters, I'll call a doctor for a tumor.



  9. #9
    Service Manager 250+ Posts lkrsardis's Avatar
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    helping others

    To me a long time tech who works for a company that cant say no the info is
    vital. I believe in KARMA also. I'll help any tech i can.


  10. #10
    Field Supervisor 500+ Posts
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    Helping a tech is not the problem

    I have NOOOO problem ofeering help to ANY TECH,the problem is where to draw the line when a customer enters a site for technicians.You can usually tell whos looking to save a buck by the tone and type of question.I DO CALLS sometimes going to a customer who calls up but really cant describe the problem and all the machine needs is a sim. reset.I sometimes charge nothing, or $40 as I did the other nite. The Customer took out $20 before I handed him the bill.I let it go and took the 20.IM NOT AGAINST BEING NICE,but I believre discerment is neeced before offering help at this or other tech websites .


    THATS MY STORY AND IM STICKING TO IT:


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