I've always liked paper:
I can read it as many times as necessary.
I don't have to log in to see it.
I don't have to re-write it if the information isn't saved.
It doesn't cost thousands of dollars to buy and/or maintain.
It doesn't generate reams of statistics to be rubbed under my nose.
When I first started in this business the call center faxed over a list of calls that came in the previous day. We would sort the calls out, primarily based on geography, then we would leave the office with 5 slips of paper in our pockets. The next morning we would fax the calls into the main office, get 5 more, wash rinse repeat.
It worked just fine, for years. =^..^=
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