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  1. #1
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Is it OK to laugh at my service manager getting owned by one of my machines?...Yes

    The service manager where I work knows his job well, to the point of arrogance. He is the one you hate to have to ask for help, because when you are not there, well, he tends to make everything everybody elses fault. When he fucks up, we all enjoy it. Example... I took a call on a Lanier LD150 and had an issue with print quality. After he went out, he pronounced it my fault, and he fixed it, Then we wound up pulling the machine and went through 2 loaners before he fixed it at the shop. Still my fault.

    So now we have a Bizhub 600. This particular 600 is no stranger to copytechnet. It is the one I started the bad paper thread on. So needless to say, it was not the paper.

    After I thought i had got the problem resolved, I walked down the hall 2 weeks later to check it and found paper stuck in the cleaning section. I could not make it stop. I go to another 600 in the building and pull the whole drum carriage and put in. I am sitting on the floor with the door open watching it run. Runs great for 250 pages. Then I get up and look at the copies. HOLY SHIT, these look like shit. Thiere is a huge shaded pattern on the pages, as dark as if you didn't have the charge down all the way. I pull and swap charges, no change. I pull the drum claw rack off and put it on the original carriage and put in, and now that pattern is gone from dark to very light. A large area, from top to bottm of page, in no predictable pattern.

    Now to shorten this tale, I changed and swapped all the basics in the field, both power supplies, drum, developer, charge, transfer ect. It took forever to get the service manager out there, as he just kept guessing and telling me to change shit, while I was getting deeper and deeper in calls. After his second visit to my machine didn't work, he had it pulled. Now for the past week and a half he has been writhing in pain at the shop, having swapped every thing , and some things twice, like entire ADU, drum shaft ect, while being heckled by the other techs.

    I wasn't asking for help on this, because it is no longer my problem, although when it is resolved, I am sure I will have been the cause of it. Karma is a bitch!

    Democracy is still the worst form of government, except for all the rest of them.

  2. #2
    Legendary Frost Spec Tech 2,500+ Posts
    Is it OK to laugh at my service manager getting owned by one of my machines?...Yes

    Akitu's Avatar
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    Re: Is it OK to laugh at my service manager getting owned by one of my machines?...Ye

    Quote Originally Posted by fixthecopier View Post
    I wasn't asking for help on this, because it is no longer my problem, although when it is resolved, I am sure I will have been the cause of it. Karma is a bitch!
    Isn't that the point of a manager? Bean counting and assigning blame?

    Sounds like he's getting what's been coming for a while.

    Cthulhu for president! Why settle for the lesser evil?

  3. #3
    Master Of The Obvious 10,000+ Posts
    Is it OK to laugh at my service manager getting owned by one of my machines?...Yes

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    Re: Is it OK to laugh at my service manager getting owned by one of my machines?...Ye

    I love it. You'll have to practice your "blank look" for when he solves it for the 10th time and it's still not fixed. Congratulate him on his success with the blank look. He'll really wonder then. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  4. #4
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: Is it OK to laugh at my service manager getting owned by one of my machines?...Ye

    Quote Originally Posted by blackcat4866 View Post
    I love it. You'll have to practice your "blank look" for when he solves it for the 10th time and it's still not fixed. Congratulate him on his success with the blank look. He'll really wonder then. =^..^=

    As soon as it came back to the shop, I suggested he swap the counters, and serial numbers and put the working parts on the machine he is using for parts and send it back out. I was joking, he now wishes he had done it.

    Tech support told him to call the DSM. The first time we were introduced to our new DSM, he was sitting next to one of our techs in a training class. Ha, Ha, Ha.

    Democracy is still the worst form of government, except for all the rest of them.

  5. #5
    Field Supervisor 1,000+ Posts
    Is it OK to laugh at my service manager getting owned by one of my machines?...Yes

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    Re: Is it OK to laugh at my service manager getting owned by one of my machines?...Ye

    You should probably ask him point blank if there's any way to make him stop covering his a$$ with yours... then practice the blank look when he gets pissed.

    Be careful in teaching your children it is acceptable to abort an inconvenient unplanned pregnancy because they may also determine it is acceptable to euthanize an inconvenient elderly parent.

  6. #6
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: Is it OK to laugh at my service manager getting owned by one of my machines?...Ye

    Quote Originally Posted by Shadow1 View Post
    You should probably ask him point blank if there's any way to make him stop covering his a$$ with yours... then practice the blank look when he gets pissed.

    I am not the least bit shy about expressing myself. When the manager said to me in front of the owner and a couple of others, in reference to the Lanier I was having issue with, "David said it was your fault", I loudly replied "Hell I knew that. after all, I drive by that building a couple of times a week, that must make it my fault. Besides, last time I delivered toner, I think I accidently touched the top of it." Then after it came back to the shop, I would walk by him at least once a day and say "I could tell you how to fix it, but then you would never learn anything"

    Democracy is still the worst form of government, except for all the rest of them.

  7. #7
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: Is it OK to laugh at my service manager getting owned by one of my machines?...Ye

    Luckily enough, our FSM rarely gets involved in problem machines to fix them, they are either passed up to our technical specialist or product support.

    Saying that though, he has taken great delight in following me in to a machine on a post call audit, only to find it's had a few document feeder jams due to an errant staple in the feed path, two weeks after I visited it. The phone call usually goes something like this:

    Ring ring.... ring ring.... switch hoover off...
    Me: Hello?
    Boss: Now then, you useless git.
    Me: What a lovely greeting. I'm assuming you've rung me for something and not just to abuse me?
    Boss: Yes, I just wanted to let you know that machine you were at for four hours and fit 1000 worth of parts to, I've been back to it and it's had a few document feeder jams.
    Me: Oh, really? What caused that?
    Boss: There was a staple / paperclip / blu-tac / fingernail / cat / mouse / gerbil / (insert your own material here) in the feed path.
    Me: Well there's not really much I can do about that, is there?
    Boss: Well you're still useless.
    Me: Thanks a bunch twatbag.

    Obviously this is all good-natured banter, however I would imagine some managers aren't as lenient with this type of audit. To some managers, one jam is more than a problem. But then again, that's why they are managers. Shit rolls downhill and we are at the bottom of the pile.

    Computers are serious tools, Michael!

  8. #8
    Senior Tech 250+ Posts vincent64's Avatar
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    Re: Is it OK to laugh at my service manager getting owned by one of my machines?...Ye

    just wanted to drop a couple cents worth of chat in here, at least you have one you can have that banter with, the last one i had, dont think it would fly, when the BEI was brought out to us, I asked about a call just like the Doc feeder call you had, cause it happend, to me, high dollar client, new feed rollers in DF, few days later, DF jamming, paper clip in it, I asked how can we fix stupid...guess what the answer was....blank look, shrugged shoulders, and finaly better key opping of the custumer...any reason I got out of there


  9. #9
    Senior Tech 100+ Posts bipc's Avatar
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    Cool Re: Is it OK to laugh at my service manager getting owned by one of my machines?...Ye

    well my manager is like yours too, anything "wrong" is my fault, "you dont know s**t, go find a solution", i end up having to get a fix on top of the knee (error trial mode), when it's fixed he calles the general product manager to be congratulated for his discovery of the solution and not even a "good job", that's why sometimes i let him agonize with some simple problem and then rubb the solution slowly in his face (i know it's wrong but man it feels so good)

    Life is a learning continuum...

  10. #10
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: Is it OK to laugh at my service manager getting owned by one of my machines?...Ye

    Quote Originally Posted by bipc View Post
    well my manager is like yours too, anything "wrong" is my fault, "you dont know s**t, go find a solution", i end up having to get a fix on top of the knee (error trial mode), when it's fixed he calles the general product manager to be congratulated for his discovery of the solution and not even a "good job", that's why sometimes i let him agonize with some simple problem and then rubb the solution slowly in his face (i know it's wrong but man it feels so good)
    Did I mention that my service manager is the owners brother?

    Welcome to my world.

    Might be why I got wrote up that year I threatened to beat his ass.

    Democracy is still the worst form of government, except for all the rest of them.

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