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  1. #1
    Senior Tech 250+ Posts
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    Maybe it's the toner?

    Why do clients say these things?

    "There are lines on the prints, I thought it might be the toner, so I changed it" - I then proceed to get the 3/4 full toner out of wherever they shoved it and put it back in the machine.

    "Theres lines on the prints, maybe it's THE ROLLERS" - I often wonder if people think that a photocopier is just a very small offset printer, or a very large inkjet printer.

    "You're here so often, maybe we need a new machine?" - No, maybe your staff need to stop putting used labels in the paper tray.

  2. #2
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: Maybe it's the toner?

    " Well, I didn't mention the black streaks and jamming and codes because I thought a good cleaning would take care of it."
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  3. #3
    Service Manager 2,500+ Posts
    Maybe it's the toner?

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    Re: Maybe it's the toner?

    "There are lines on the prints, I thought it might be the toner, so I changed it" - I then proceed to get the 3/4 full toner out of wherever they shoved it and put it back in the machine.

    "Theres lines on the prints, maybe it's THE ROLLERS" - I often wonder if people think that a photocopier is just a very small offset printer, or a very large inkjet printer.

    "You're here so often, maybe we need a new machine?" - No, maybe your staff need to stop putting used labels in the paper tray.

    " Well, I didn't mention the black streaks and jamming and codes because I thought a good cleaning would take care of it."
    Been there done that......, especially that one with the toner drove me up the wall cause it was a rental color machine.

    Hans

  4. #4
    Senior Tech 250+ Posts
    Maybe it's the toner?

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    Re: Maybe it's the toner?

    "This machine HATES me"

  5. #5
    Field Supervisor 1,000+ Posts Eric1968's Avatar
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    Re: Maybe it's the toner?

    "You're here again? Do you want a job here and have your own desk?"

  6. #6
    Legendary Frost Spec Tech 2,500+ Posts
    Maybe it's the toner?

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    Re: Maybe it's the toner?

    Most of those aren't HORRIBLE problems. I deal with it constantly due to the nature of jobs up here having insane turnover rates (working with a bunch of people who only want to work long enough to collect employment insurance after they slack off enough to get fired). The only thing you can really do is to educate the higher-ups who aren't as likely to be going anywhere courtesy of executive pay levels.

    After they get a few bills in excess of $500 they tend to smarten the hell up and pay attention to what the "stupid copier guy" is telling them.
    Cthulhu for president! Why settle for the lesser evil?

  7. #7
    Trusted Tech 50+ Posts StrippedScrew's Avatar
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    Re: Maybe it's the toner?

    Quote Originally Posted by Eric1968 View Post
    "You're here again? Do you want a job here and have your own desk?"
    Sure, for the right salary and a window office!

  8. #8
    Glorified Parts Swapper 100+ Posts ptrflrs's Avatar
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    Re: Maybe it's the toner?

    "it was jamming so we put a new toner in and it didn't help" lol
    jesus loves you! (everyone else thinks you're an assh*le)
    street cred: CompTIA A+ & Network+ Certified; Konica Minolta Gold Seal x2,
    Konica Minolta Outward ASSociate, Ricoh, Sharp, Lexmark trained

  9. #9
    Klawski
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    Re: Maybe it's the toner?

    Sometimes its the toner but always because the toner powder spreads through the paper role.

  10. #10
    Senior Tech 250+ Posts
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    Re: Maybe it's the toner?

    Job description: "Machine jammed NOTHING PRINTS OMG FECKING TECH DIDNT DO HIS JOB LAST TIME"

    I arrive there, apologetic. On the screen clear as day..."Add paper to bypass tray"

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