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Thread: anal customers

  1. #1
    grumpy old git 500+ Posts banginbishop's Avatar
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    anal customers

    never had this but until last week ive heard about it before. Customer using a stop watch to time the machine and a tape measure to see if its the correct dimensions listed by ricoh in the brochure - WTF. MPC5000 customer said it doesn't do 50 cpm in colour I said no it wont in b/w yes but not colour. ok ive just checked the brochure and it does do 50 in colour but its still anal any way!

  2. #2
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: anal customers

    The speed will depend on other factors too, if they have the tray set to thick paper, then it will run slower, if they are doing full page coverage, then the machine may be doing a self check mid run
    There are 10 types of people in this world, those who understand binary maths and those who don't

  3. #3
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: anal customers

    Also, I hope you got your tape measure out to check that the machine met with the minimum siting requirements
    There are 10 types of people in this world, those who understand binary maths and those who don't

  4. #4
    grumpy old git 500+ Posts banginbishop's Avatar
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    Re: anal customers

    oh and he used a tape measure to check the void and lead edge!

  5. #5
    grumpy old git 500+ Posts banginbishop's Avatar
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    Re: anal customers

    sod the minimum requirement I was in there for 2 hours pissing about with the registration and wanted out quick. The fault was for a broken staple cover on a trial machine. the guy is a nice person but I can see it will be a problem machine if crappy toner is used.

  6. #6
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: anal customers

    Quote Originally Posted by banginbishop View Post
    oh and he used a tape measure to check the void and lead edge!
    It's a recommended mod to increase the lead edge deletion to 5.2mm on this model to reduce fuser jams on full colour
    There are 10 types of people in this world, those who understand binary maths and those who don't

  7. #7
    grumpy old git 500+ Posts banginbishop's Avatar
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    Re: anal customers

    I have a question on this model debs. Why does it not have a cleaner roller on the fuser and how does it keep itself clean? all I can see you replace is the felt under but that doesn't get dirty anyway.

  8. #8
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: anal customers

    I never replace the felt, I think the toner may contain wax, but I'm not sure, I could be wrong (there's a first time for everything )
    There are 10 types of people in this world, those who understand binary maths and those who don't

  9. #9
    Senior Tech 250+ Posts
    anal customers


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    Re: anal customers

    It's good knowing that the sales person will reinforce false beliefs as well. Client expecting 55 cpm on legal and I had to inform that it was 35 cpm. Had to inform salesperson that cpm listed in model number was more toward 8.5X11 paper. Of course, there were other misquoted specs like finisher tray capacity, color cpm, etc.

  10. #10
    Support Desk 50+ Posts SlipperyCat's Avatar
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    Re: anal customers

    Sales people are evil and will tell the client anything to get a sale. I trust none of them!

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