Lots of valid points here already. I am always amazed that anyone doing "my job" does not have more than basic IT knowledge. In broad terms it is at least 50% of the work in this industry.
I do find everything has shifted along and now copier techs are doing work that would have historically been done by professional services / network engineers or whatever your particular company called them. The global shift to 3rd party IT support by our customers also has large part to play in this as it is much cheaper and easier to get the copier guy to do it.
In response to the OP , I know of a few ( out of hundreds ) that are strictly box guys. There is always normal break / fix calls needing doing. ( granted far less than even 5 years ago ) but I would not want it to be me that had less of a skill set than someone else these days.
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