Time to admit to all your boo boos

[Mr Spock]

I had the "specialist" with me on a Xerox 5028 that kept blowing the main pwb. We found the wall current out of spec so the specialist shut machine down and trip the overheat fuse in the optics. Told customer machine was down until the power was corrected. 1 week later we went back out to the customer's location. Electrician and Business owner both onsite and not really happy. Specialist was asking how the electrician fixed wall power as it was now within spec. He claimed to run brand new dedicated line to machine. While talking to electrician he was bending a paper clip into a U shape and grabbing his insulted pliers. He jammed the paper clip into the plug and said that if that was so then the copier breaker was only thing to trip right!!! 2 minutes later the customers IT department is running into the room next to us. It seems some how the breaker to the windows nt 4 servers had been tripped and all 5 servers had crashed! The electrician had piggy backed off of the server room breaker and not run a new line like he said... It took 2 weeks to bring the servers back to life... A new electrical company came in and ran a dedicated line to copier and no problems since....

[Iowatech]

Back in the day I was working in the back of a machine where there wasn't a whole lot of room, so I was kind of wedged in there. For whatever reason, I had my can of WD40 out, and unbeknownst to me I sat on the nozzle long enough that half the can's contents was expelled. It would have been worse if a couple of people hadn't walked by and commented on the odor. I was so focused on what I was doing I didn't notice it until then.
While I'm not a Canon tech, I did help out with some set ups, and found out that the orange caps on their toner bottles actually screw off after spilling one. D'oh.

[slimslob]

I had a Mita DC-2585 jammed into the same closet with the phone system. Regularly I had to share space with the phone system guy. It was quite cozy.

On one occasion I was stuffed in the 10" I could make behind the machine to get to the registration clutch. The phone guy bumped into the front of the machine, my back cramped, and in my efforts to straighten up, I banged my head on the shelf over the copier dumping a dozen phone books on my head. All we needed was Curly to make The Three Stooges.
=^..^=

I doubt if you would have had room to fit him in.

[slimslob]

[QUOTE=Debs1964;389164]About 20 years ago I was working on a Xerox 1025 and had to get to the rear of the machine, as I pulled the machine out I knocked the fire extinguisher off the wall next to it, as it fell, the safety pin fell out and it landed on the trigger, what are the chances of that! Luckily for me this machine was not in a posh office, but in a local council building department in a portakabin, it was filled with men in jeans and work boots who saw the funny side of it. It took ages to clean the foam from the walls, ceiling, etc. but the copier was lovely and clean when I finished

But I got away with it as they blamed the men doing the road works outside the building

Interesting way to get the copier cleaned.

[Lagonda]

Had a slight typo when emailing a stock request through to head office stores. Ended up with 4 wide format hot rollers at $375 each instead of 4 small bushings a $1 each. Had to do a lot of grovelling but they let me send them back for a refund.

[Phrag]

I forgot to make sure the charge control grid (For a Bizhub 601) was secure before placing the whole drum cartridge in and turning the machine on.

Nice black copies.

[Akitu]

Not a booboo so much as unfortunate circumstances. I had an MXC311 in a location about an hour away from me, the call was originally an L4-16 fuser lock code. No problem, these little things blew the fusers like a tijuana hooker blows goats (when they first came out, anyways). Figure I'll just bring a fuser and be done with it, right? Nope.

As soon as I get there, replace the fuser, copier starts making funny sound, like grinding... Certain I know what's going on, I open the door to find the main drive gear for the fuser has just completely disintegrated, the teeth were entirely gone. Well damnit! Time to go back to the shop, I know I have the gear as I have at least 2 on stock at all times, before the updates this little gear would disintegrate if you looked at it the wrong way.

Trip number two out there, keeping in mind it's an hour away (fortunately it's my only call or I would have been screwed!). Get on site, replace the gear after much struggles to remove the damn Jesus clips in the tiny little gear housing box. Fire up machine again, sounds good! Then it starts grinding, again, in a different spot. My heart sinks a little, and does a reverse Grinch and shrunk 3 sizes that day. The sound is coming from a different spot, the back of the machine? This one is completely new to me at the time.

Rip off the back cover (not something that needs to be done terribly often with these little plastic boxes, their control boards and laser access is all through the side panel) and discover the drive pack has now chewed up some gears. In no way, shape or form could I have prepared for any of this, other than the fuser itself. The main drive gear usually went 2-3 maintenance cycles before it would bite the bullet unless the machine was being over used, and the drive pack was a freak occurrence that has only happened elsewhere in my company once to anyone's knowledge.

Trip 3, head back to office, rip off drive pack from demo machine and return to customer site. Time spent driving - 6 hours; replace gear pack and fix machine, things finally run appropriately. I get back to office, L3-12 tray 1 lift trouble; my mind is absolutely blown; 4 completely separate faults at one time on one machine within the span of a day. Had to go back the day after to replace the lift motor as with the 6 hours of driving, lunch and working on the machine I had exhausted all the time available in the working day. Rip the lift motor from demo machine and replaced it, machine has been breezing through everything since then.

tl;dr 4 separate faults on one machine in the course of a single day makes my heart do a reverse Grinch and shrink 3 sizes that day.

[HP:guy]

Back in the old days I was working on a Canon NP 30. This is a liquid machine.
I had cleaned the tank at the shop and brought it out to swap with the one in the machine.
I forgot to reconnect 1 hose, long story short I ended up mopping the floor.

Then when working on a Canon NP 400 dropped a completely full waste toner tank.

I loookig back and think I should have started a floor cleaning business.

[Debs1964]

Then when working on a Canon NP 400 dropped a completely full waste toner tank.

I hadn't long been in the business and I was out for the day with Bill (a lovely gentleman, RIP), we pulled up at this customer, he parked the car and we were chatting all the way from the car into the building.
We had to service a Xerox 2300, again, we were chatting away while working on it. Bill emptied the waste toner (anyone who ever worked on these machines will remember that the waste toner was clipped into the back of the transfer unit with a metal clip at either end. We were still chatting when Bill picked up the transfer unit to put it back in the machine, just a split second too late, I pointed out that he hadn't refitted the clips. Now the waste toner had been emptied, but you'd be amazed just how much residual toner there is clinging to the walls of the tank. Bill was left standing there, didn't dare move either foot for fear of making the WHITE carpet even dirtier. There was just one man in the office, who, every so often, peered over the top of his newspaper to see how bad the mess on the floor was. Bill removed his car keys from his pocket and asked me to go and get the vacuum cleaner from his car. 20 minutes later (bear in mind that Bill is rooted to the spot) I returned, empty handed. He asked me if I had trouble locating the vacuum cleaner...no, due to the fact that we had been talking all the way from the car to the building, I had taken no notice of where we were parked, I hadn't managed to find his car LOL
Once he told me exactly where the car was parked, I managed to find his vacuum cleaner and, amazingly, the white carpet was still white when we left

[gwaddle]

Since I never make mistakes with copiers, I'll have to add one from before that. I was in the service and during some sort of celebration at the base, I was assigned to demonstrate the firetruck. I was on the turret on top of the truck and was suppose to spray water on the ground off to the side of the truck. In my excitement and inexperience, I neglected to unlock the turret so it could be rotated and also pulled the handle down past water to foam. The turret was pointed directly at a helicopter we had on display, which was immediately covered in foam. To make matters worse, the window was open on our side and the cockpit was fill with foam. Also there were several people standing on our side of it who were covered, including, as it turned out, a retired World War I Army General. Not my best day.