We have one guy in my team that, so far this week, has called me to ask how to get into service mode on a Ricoh MPC5503, I told him the he'd been told this numerous times before, why hasn't he written it down, he told me he has, but it's in the book he's left in his car, so I told him he'd find the info in the training manual, he replied that his laptop is also in his car which is parked 1 mile away...I told him he has a f**king long walk then, but I'm too soft, and eventually gave him the info.
Yesterday he told me he'd relaced a fuser on a Ricoh MPC4502 for SC544, but still has the code, so I started talking through what parts I would now be replacing, then I discovered that he hasn't actually reset the code yet!!!
A couple of days ago he had a dead MPC5000, so I told him, if there are any lights at all on the panel, to go onto the WIM and chech to see if there's an SC code, he totally panicked and said he needs someone to show him how to get onto the WIM...I know I've shown him, and talked him through it on numerous occasions.
I have also shown this same guy, at least a dozen times, how to upgrade firmware, yet he still claims to not be able to do it, I even, in my own time, made a step by step guide to upgrading, I took screen shots of downloading off TESSA, and took photos of a control panel while upgrading, so there was no excuse for anyone not to know how to do it (it was with him in mind that I did this).
Today I am supposed to be picking him up as his car is being serviced. It's now 8:20am, should it really be down to me to ask him where I need to go, or should he have had the courtesey to tell me last night what time and place I need to pick him up, I think it's obvious, the answer to my last question is clearly YES
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