Lazy ass techs....

[ZOOTECH]

I have on occasion washed only one side of the work car. Then park the vehicle with the shiney side facing admin

Oh, you are a lazy tech, but a smart one!

[Exok]

We have a number of these wonder techs. (wonder how they got hired) I got so sick of seeing these broadcast emails coming across my cell phone for stupid things like "My machine is jamming every 10 copies, what can be the problem?" that I finally wrote a broadcast email myself outlining what you need to include in a request for help email. Info like "what machine are you working on?" , "What exactly is the problem (jam code, error code, photo sample of the CQ problem)" , "What do you suspect to be the problem?", "What have you done so far to resolve the problem?" , "Have you followed the troubleshooting steps in the manual for this problem fully?". I also stated that they should have manuals for every machine they are working on. I then asked that everyone ignore any request for help via email that does not have all this info.

I received a number of emails from our good techs thanking me for putting that out there. The number of dumb ass emails has dropped off quite a bit. Now when one of those emails pops up, I reply in a broadcast email in a random "magic 8 ball" answer.

"Answer hazy, try again later..."

[Iowatech]

This might not be helpful, still...
http://basicinstructions.net/basic-i...er-person.html

[igi]

I'll answer these questions with a question:

What does the manual say?
What have you done so far?
What do you think is happening?

It throws the responsibility back onto the lazy putz. I haven't said so in a while, but I'll help anybody who makes a real effort. Requests like that don't count as a real effort. =^..^=

and
What does the FOX say

[nmfaxman]

I started charging a beer an answer.
When they got up to a certain point, I would put them on credit hold.

Pay up with a case of good beer, or find your own answers.
The stupid calls stopped, or I could at least have a few free beers after work.

[skynet]

I have had one of those days where a lazy tech has asked me questions that he should know by now are best answered by a manager.
For example a new machine with an error code, sometimes we would doa the machine, but its not my decision. FFS
I get fed up with him asking the same old stuff over and over again.

I have left out specific details to protect the guilty.

[Debs1964]

Yesterday he told me he'd relaced a fuser on a Ricoh MPC4502 for SC544, but still has the code, so I started talking through what parts I would now be replacing, then I discovered that he hasn't actually reset the code yet!!!

Same guy yesterday called me because he had an SC544 on an MPC4502, asking what he should order!!!!
I give up

[ZOOTECH]

Same guy yesterday called me because he had an SC544 on an MPC4502, asking what he should order!!!!
I give up

Do what nmfaxman does as noted earlier - if a beer is not your 'cup of tea', make it something you can enjoy for putting up with these jerks.

[NeoMatrix]

Re: Lazy ass Techs.
Someone should complement this thread with another thread called " Lazy ass bosses.." Man-o-man, I could have a field-day with that topic...

[ZOOTECH]

Re: Lazy ass Techs
Someone shoul complement this thread with another thread called " lazy ass bosses.." Man-o-man, I could have a field-day with that topic...

Roger that NeoMatrix.