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On Monday I was given 2 calls in the same place, one had previously been assigned to another tech. I checked what the calls were for, one was a Ricoh MP7500 with half copies, so I checked the history, and sure enough, the last tech had replaced the dev unit...by now I knew what was causing the problem (and I bet most of the Ricoh trained techs have a good idea)
Anyway, I got on site and call control had forgotten to tell the other tech they had taken the call off him, he was doing the MP7500, so I asked him what was wrong with it, he told me not to be nosy, so I tried to explain that I was pretty sure I knew what the fault was...again, his reply was, it's my call, I've fixed it, don't be nosy. As he was closing the call down as complete and not ordering any parts I had my doubts.
Today I went back into the same customer to do another machine and someone came up to me as soon as I walked in the door...you know that machine the man was working on the other day, she said, it's doing the same thing again, shock horror...was I surprised, not in the slightest, so I took a quick look at it, cleaned the slit glass (which is probably all he did), and ordered a new dev filter and frame that hadn't been swapped over from the old dev unit, you'd think if he had the dev unit out on Monday he may have noticed the big hole in the top of it, that will teach him to listen next time someone is being helpful
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Originally Posted by Lagonda
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