When my contract went from minolta Di250/350/520/620 to konica minolta 2510's/ 3010's/ 7255/7272, one of the things I had to explain over and over again was that the new machines had 2 power switches. Someone would turn off the main power and noone else could find it.
The following was a real event...1-Service call- No power Repair- Push plug in wall. 2- Repeat call - No power Repair- push plug into back of machine 3-Repeat call -No power Repair- Show em what a circut breaker is. 4- repeat call -no power and we know it's the machine because we moved it down the wall to the next plug and it is still dead. Repair- explain to them the concept of an electrical circut and how the same circut breaker will fix this problem.
You also have to keep an open mind, I was sent to do simple cleaning on 3 minolta machines that had been shipped back to base. I am ashamed to say it took me more than 15 min to figure out that all 3 machines were dead when I plugged them in because they had been purchased over seas and were 220 volt.
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