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  1. #1
    Master Of The Obvious 10,000+ Posts
    Why can't I print? <<<confusion>>>

    blackcat4866's Avatar
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    Why can't I print? <<<confusion>>>

    So I had a simple task, to upgrade the firmware on a bizhub C3110. As I'm trying to enter service mode the machine jumps back out and prints a page. I try again ... and again ... and again. Each time my enduser conveniently prints another page pulling me out of service mode.

    I know better than to get angry, so I just remove the network and fax cables and hand them to my enduser. I don't think he understands the import of that because a few minutes later he says: " I can't print." I smile at him. He repeats: " I can't print." I point to the cables in his hand, then proceed to load firmware. A few minutes later a co-worker explains to him why holding the cables explains why he can't print. I see the lightbulb appear over his head.

    He tries to hand the cables back to me. I smile sadly and shake my head no, then continue to follow the firmware upgrade.

    This task should have taken me 9 minutes. I walked away an hour later. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  2. #2
    Gimp 500+ Posts JSC's Avatar
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    Re: Why can't I print? <<<confusion>>>

    Yes, been there so menu times, I always unplug the network cable when working on machines. I have only had to go back to a customers once for forgettingto plug it back in.......well maybe more than once
    The gene pool could use a little chlorine.

  3. #3
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: Why can't I print? <<<confusion>>>

    When they come out of the office and say "Oh, I'm sorry, I just sent a print job, will that mess you up?" I like to reply, "No, it's OKAAAAAAAWWWW it hurts!" while making a face that looks like I am being electrocuted.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  4. #4
    Service Manager 1,000+ Posts igi's Avatar
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    Re: Why can't I print? <<<confusion>>>

    the machine, stripped to pieces
    customer asked I send a print job.
    where is it now?

  5. #5
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: Why can't I print? <<<confusion>>>

    recent call...When some of the teachers plug their laptop into the machine and try to print, it doesn't work.

    Do they have drivers for it on their laptop??

    I don't know.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  6. #6
    Service Manager 1,000+ Posts igi's Avatar
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    Re: Why can't I print? <<<confusion>>>

    Quote Originally Posted by fixthecopier View Post
    recent call...When some of the teachers plug their laptop into the machine and try to print, it doesn't work.

    Do they have drivers for it on their laptop??

    I don't know.
    yes they got
    the teachers driving the laptops

  7. #7
    Retired 10,000+ Posts
    Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

    slimslob's Avatar
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    Re: Why can't I print? <<<confusion>>>

    Quote Originally Posted by fixthecopier View Post
    recent call...When some of the teachers plug their laptop into the machine and try to print, it doesn't work.

    Do they have drivers for it on their laptop??

    I don't know.
    Are they using a network connection or are they plugging in to the USB port? I know that on Ricoh MFPs the USB port can be disabled in Service Program settings.

  8. #8
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: Why can't I print? <<<confusion>>>

    Quote Originally Posted by slimslob View Post
    Are they using a network connection or are they plugging in to the USB port? I know that on Ricoh MFPs the USB port can be disabled in Service Program settings.

    It is one of those piece of shit Bizhub 42's. They told me some can, and some can't, that is why I ask about drivers. They said the thumb drive port has never worked, so with so many different variables like the format of the drive or file type, I decided to test the show room machine, then go back with a good example to show them it works....still can't get the damn showroom machine to print from it.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

  9. #9
    Master Of The Obvious 10,000+ Posts
    Why can't I print? &lt;&lt;&lt;confusion&gt;&gt;&gt;

    blackcat4866's Avatar
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    Re: Why can't I print? <<<confusion>>>

    Quote Originally Posted by fixthecopier View Post
    It is one of those piece of shit Bizhub 42's. They told me some can, and some can't, that is why I ask about drivers. They said the thumb drive port has never worked, so with so many different variables like the format of the drive or file type, I decided to test the show room machine, then go back with a good example to show them it works....still can't get the damn showroom machine to print from it.
    On the close relative bizhub 423, you have to enable the print from USB, scan to USB, in administrator settings before they will appear in the menu. I would assume that it's similar. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    Super Tech 500+ Posts CompyTech's Avatar
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    Re: Why can't I print? <<<confusion>>>

    Had one recently. Cant fax... Doesn't even have a phone line in the entire building. Rofl!

    Sent from my Nexus 7 using Tapatalk

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