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Had one like that in a school on a taskalpha 8000i. A teacher told the copy clerk that her thumb drive didn't work. Of course she wasn't around to interro.. I mean interview, because my two thumb drives worked fine. When I finally found out what kind of thumb drive it was, I laughed, and sure enough it didn't work. It was some old no name 128mb stick. Probably wasn't even formatted right.Originally Posted by fixthecopier
Sent from my Nexus 7 using Tapatalk
I printed the instructions for them, assuming that was the issue with the thumb drive port, and knowing my shop, they didn't set ours up either.
Kind of off the subject, but I was amused. The machine is at a Christian school and I have been there several times. Usually a few ladies in the office, very nice people. When I walked in, there was a man sitting at a desk a few feet away from the copier on a laptop. If I were to make an assumption about where he was born, it would be India, based on his appearance and deep accent. When the customer mentioned that she was getting an extra blank sheet on some print jobs, I said it was most likely the server spooling, if it didn't happen on copy jobs. He spoke up and verified what I said. She mentioned a couple of other print related issues and the man and I both gave the same responses to each, him kind of verifying my answers. When I left, I thought to myself, when these guys get tech support from India they don't fuck around. I wonder how much it cost to fly him in.
The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
The original call was for not Rx fax. After some investigation I discovered that they did not know the true phone number coming into this fax. Coincidentally there was a fax at the end of the number they told me. Of the many un-answerable questions they asked, "Who was getting our faxes?", "Why that phone number? It certainly isn't our number.", "There is another fax on the line?" Me: "How would I know?"
After dialing the number several times from my cell, they began to believe me about the phone number. And it was very hard to blame the fax, since it wasn't even on the line. My analog handset was.
Once the correct number was dialed we discovered that there were three faxes attempting to RX all on the same phone line, all set to two rings. When one of the faxes did answer, it was immediately interrupted by another fax or two. It works a lot better with only one fax on the line. True genius at work here.
=^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Updating firmware on C224e. Finally restarting. There is still shark tails on display. User comes and start pumping Start key... I said it is not possible to speed up boot up process this way but in vain. Nice.
I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.
This sort of reminds me of those PC users that click a command 50 or 60 times, while the PC if processing slowly, so it runs even more slowly. After a very long time the screen starts filling up with windows. "Why does it do that!!!" =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I'm voting for
1. panic
2. impatience
3. stupidity
BR
I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.
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