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  1. #1
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    The Technicians Secret Language

    First time posting, so bear with me please....Let me start by saying that before my 10 years as a technician, I did 18 years in the printing industry, managing commercial printing locations in Texas, so I was a client PRIOR to becoming a service provider. That being said, I try to have sympathy for those that are confused while dealing with equipment they normally don't deal with. However, sometimes the client can push the envelope on the stupidity scale. We document every call for service with explanations of the issue, the environment and the solution. The volume of the saved data is staggering, and abbreviation is a MUST to keep file size to a minimum. I'm curious if others in our line of work have had to come up with "copierisms" for lack of a better word. Some that we regularly use are; PICNIC-(problem in chair, not in copier), ID10t-(self explanatory), OHNI-(operator has no idea), TSTL-(too stupid to live), WIYM-(where is your manager) and the like. Please feel free to expand my education with your "secret" language.
    Thank you for your input


  2. #2
    Field Supervisor 500+ Posts
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    Re: The Technicians Secret Language

    i dont put it on tickets, but PICNIC has been my favorite for years.


  3. #3
    Senior Tech 250+ Posts
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    Re: The Technicians Secret Language

    I've added one in the past. When talking to other techs in the office concerning really dumb customers I refer to the customers as a Deborah's. Or Dumb As a Box Of Rocks And Hammers.


  4. #4
    ALIEN OVERLORD 2,500+ Posts fixthecopier's Avatar
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    Re: The Technicians Secret Language

    I have filled out tickets with problem being error ID10t.

    Democracy is still the worst form of government, except for all the rest of them.

  5. #5
    Senior member of CRS 2,500+ Posts
    The Technicians Secret Language

    ZOOTECH's Avatar
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    Re: The Technicians Secret Language

    When I can't explain what fixed the trouble to the customer, I've used 'it's either AM or FM' for years now.
    AM = Another miracle
    FM = Freakin' magic

    Last edited by ZOOTECH; 05-12-2015 at 10:22 PM.
    "You can't trust your eyes, if your mind is out of focus" --

  6. #6
    Service Manager 1,000+ Posts
    The Technicians Secret Language

    nmfaxman's Avatar
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    Re: The Technicians Secret Language

    DAAHR. Dumb As A Hot Rock. Even sounds like Homer Simpson doing something stupid.

    Why do they call it common sense?

    If it were common, wouldn't everyone have it?

  7. #7
    Multibrands Tech 250+ Posts rapidocument's Avatar
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    Cool Re: The Technicians Secret Language

    I must admit that (at least according to my peers) I am the inventor for the acronym U-PIC or code name when we refer to a part that is not new but good /used, to be installed in the customer machine, (emergency parts acronym=Used Part in Good Condition).

    P.S.
    I like the PICNIC acronym
    I'm gonna use it in the office.


  8. #8
    Master Of The Obvious 10,000+ Posts
    The Technicians Secret Language

    blackcat4866's Avatar
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    Re: The Technicians Secret Language

    Maybe it's not very creative but I've use the ID10t a few times. Also SPC: small paper clip, LPC: large paper clip, and a very broad definition of the verb "adjust", i.e. 'adjusted toner motor speed' (plugged in the toner motor after last tech left it unplugged). =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  9. #9
    Junior Member
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    Re: The Technicians Secret Language

    Thanks for the acronyms guys!...always looking for more, so chime in if you come across anymore of them!


  10. #10
    Trusted Tech 50+ Posts knobby's Avatar
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    Re: The Technicians Secret Language

    FUBAR f@@@ed up beyond any repair.


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