I had one that they could receive but not send. They had a dial tone, but it always disconnected after dialing. I plugged a phone into the line and got the same thing. I told her the problem was on the phone line, but she didn't believe me. She called the phone company while I was standing there. You should have seen the look on her face when the phone company told her the line had been disconnected for not paying the bill.
Risograph RZ series. Problem was "Masters coming out where paper should" cracked me up but it was actually true. master wasn't releasing from clamp plate and thus would just shoot the new master out into the exit tray.
It's not really a whacked customer description though it seemed like it before I got there and saw that they were correct.
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-- "Did you try cleaning the glass?"
Lady: The copies have big blotches on them
Me: That is because your glass is dirty, would you like me to show you how to clean it
Lady: Yes sure
Me: Squirt Squirt wipe wipe
Lady ARRRRRRRRRRRRRRRRRRRRRRRRGGGG ahhhhhhhhhhhhh what are you doing
Me: Cleaning the glass with windex
Lady: I have a migrane now I have to leave.
Me silently: you are giving me a migrane and I would like it if you left.
Two weeks later same customer
Some guy on phone: We have evacuated the office cause toner has spilled all over!!
Me: Well don't step in it
Some guy on phone: But its all over the place we are all going to die (slight exaggeration).
Me: Ok I will be right over to have a look
opon arrival: Office empty except for guy on phone pointing me to copy room Where a shop vac is sitting in the middle of the floor toner sprayed on every wall.
Me: Did it occur to you to turn it off.
Guy on phone: Sorry I am busy I am on the phone
"This machine is always broken. We want a new one."
*Checks service history*
"This is only the second service call you've placed in the past year."
"OK. I'll call every week from now on until you replace it."
Customer said she was getting blank copies when using the doc feeder. Machine didn't have a doc feeder. She was feeding original into the bypass. The bad thing was she had worked with the same machine for at least 3 years.
Linear Mode
