What's the most whack customer description???

[lkrsardis]

	Quote:			Originally Posted by 10871087
	Every Mita tech has had this phone conversation at some point in their career Customer: I need service, my machine only makes one copy at a time. Tech: Is your "add toner" light on? Customer: Yes, but it only makes one copy at a time Tech: That's because your add toner light is on. Remember you had the same exact problem last month when your "add toner" light was on. Customer: I know, but it only makes one copy at a time Tech: That's because your "add toner" light is on Customer: I know it needs toner but it only makes one copy at a time Tech: It is supposed to do that, until you add toner it will only make one copy at a time. Customer: Even when I put the original on the glass, it still only makes one copy at a time. Tech: what part of "add toner" is most difficult for you to understand? Customer: My machine only makes on copy at a time Tech: Do you have any toner? Customer: Yea, but I think my machine is broken, it only makes one copy at a time. Tech: Argh, OK, I swing by this afternoon and see if I can fix it for you Customer: Fix What? Tech: Your copier Customer: Oh yea, did I tell you it was only making one copy at a time?

Oh hell yes, more than once.

[pjdbm]

I would be tempted to hit this customer with a wet newspaper.

[lkrsardis]

The afore mentioned "ONLY one copy" happens at least once a week to me with the Canon NP6012/7130 machines And these idiot have had the copiers for years!!!

[fixthecopier]

I once got a ticket that said "Can't get toner in" on a Minolta Di 350 and when I got there I found the image unit on the floor and when I opened the door to put it back in I found the toner bottle laying where the IU should be.

[aalex_bom]

the customer was not support and listen to tech.customer is hot - tempered person.if you have this customer type, you would take other person and to guide.

[DadO]

Isn't it great to work whit people? I hope i will become imune to costumers arguments in few years from here like senior techs do . U must be polite and hush in same time. Don't u guys just hate that?

[jimbo1]

It's almost like a trig problem.

Your ability to get away with telling them they are a dink is inversley proportional to their dinkness.

Does that make sense??

[prntrfxr]

how about: "My printer has a double image" when I went out they were recycling the paper and had it turned the wrong way so the printer printed on top of another image.

Oh, and I love the "it wont print" or "my printer's dead" reason. When I ask does it have any lights, do you hear fans, is there an error on the display? I get "just come out and fix it, will ya!" or "I dont know?"

Over the years I've learned to say, if you help me diagnose it a little over the phone I wont charge you for 2 trips, and if I have to make 3 trips because of this I'm charging extra mileage. They change their tune real fast.

[jimbo1]

Had a call where a machine I didn't work on had an etra image when copying cause the operator put old paper back in upside down.


Takes talent.

[minimerlin]

I had a call from a customer at an airport who insisted that the copier (EP1052) would not work at all...I called them and got them to plug a kettle into the wall socket..it heated. I then attended the premises and when I walked in I turned on the copier switch. Customer..."I did not know it had an on off switch"!! DOOHH!!