What was your biggest oopsy on a call??

[Baphomet]

Having just finding this thread I thought I would chime in.

I went on a call a few years ago to service a Lanier 5622 (AF1022 in Ricohland) in a busy doctors office. I had never been to the call before, but could see the machine in the reception area and asked one of the many people working there what the issue was with the copier. I was told that the CQ really looked bad and it was always jamming. A quick inspection showed the issues from a nasty fuser. So I spend a while rebuilding the fuser with all new parts and cleaning the inside of the machine and checking everything else. My pager indicated the machine was under a service agreement so I spared no expense.

After the call was complete, I finally was able to contact the person who called in the service call to sign my service ticket. It was then that the customer told me that I had worked on the wrong machine, that the one they called in for service was the same model but in the back of the building. Not only that, but the copier I spent all that time and money on was under contract by one of our competitors and not even in our system in order for me to clear time or parts against.

What a mess. But I learned never to assume anything and to ALWAYS speak to the person who placed the service call FIRST.

[cucuklotz]

I jumped the thermo fuse with a PAPER CLIP AND HANDED CUSTOMER THE BILL WHICH HE PROMPTLY PAID, AS iM WALKING OUT CUSTOMER ASKS ME IF i SMELL SMOKE,AND AS I LOOK THE COPIER IS SMOKING UP A STORM.THE FUSER ROLLERS(THE OLD STYLE WHITE SILICON ONES) ARE COMPLETELY MELTED DOWN TO THE METAL.
tHAT REALLY STUNK.

[vincent64]

Thinking of getting company to get a slogan.

You dont have to be crazy to work here.....WE WILL TRAIN YOU

[redime]

Having just finding this thread I thought I would chime in.

I went on a call a few years ago to service a Lanier 5622 (AF1022 in Ricohland) in a busy doctors office. I had never been to the call before, but could see the machine in the reception area and asked one of the many people working there what the issue was with the copier. I was told that the CQ really looked bad and it was always jamming. A quick inspection showed the issues from a nasty fuser. So I spend a while rebuilding the fuser with all new parts and cleaning the inside of the machine and checking everything else. My pager indicated the machine was under a service agreement so I spared no expense.

After the call was complete, I finally was able to contact the person who called in the service call to sign my service ticket. It was then that the customer told me that I had worked on the wrong machine, that the one they called in for service was the same model but in the back of the building. Not only that, but the copier I spent all that time and money on was under contract by one of our competitors and not even in our system in order for me to clear time or parts against.

What a mess. But I learned never to assume anything and to ALWAYS speak to the person who placed the service call FIRST.

Oh man that sucks! We have ID stickers on all our machines, and if its something they didn't purchase from us but still want us to service it its in the system and we have to verify the serial number if theres no identification on the machine.

[cucuklotz]

I was servicing a sharp 8600(Old metal piece of junk of a machine) when I leaned on table with my hand,the table collapsed and the machine came crashing down on its side.the guides in the machine were all bent accordian style,and of course the waste container had spilled toner the entire lenth of the room(about 40 feet) on a finely shined granite floor.I was dripping buckets of sweat off my entire body,when the customer walked back in room,screaming "MY FLOOR,MY FLOOR".That was the least of the problems

[prntrfxr]

Having just finding this thread I thought I would chime in.

I went on a call a few years ago to service a Lanier 5622 (AF1022 in Ricohland) in a busy doctors office. I had never been to the call before, but could see the machine in the reception area and asked one of the many people working there what the issue was with the copier. I was told that the CQ really looked bad and it was always jamming. A quick inspection showed the issues from a nasty fuser. So I spend a while rebuilding the fuser with all new parts and cleaning the inside of the machine and checking everything else. My pager indicated the machine was under a service agreement so I spared no expense.

After the call was complete, I finally was able to contact the person who called in the service call to sign my service ticket. It was then that the customer told me that I had worked on the wrong machine, that the one they called in for service was the same model but in the back of the building. Not only that, but the copier I spent all that time and money on was under contract by one of our competitors and not even in our system in order for me to clear time or parts against.

What a mess. But I learned never to assume anything and to ALWAYS speak to the person who placed the service call FIRST.

I dont know anything about out those machines are set-up, but I think I'd have swapped the fuser out of that one with the one out back, at the least if possible. Then at least you'd have gotten full mileage out of the fuser. Man that bites. That would have been one of those calls that would have made my day...not.

[paulg]

Having just finding this thread I thought I would chime in.

I went on a call a few years ago to service a Lanier 5622 (AF1022 in Ricohland) in a busy doctors office. I had never been to the call before, but could see the machine in the reception area and asked one of the many people working there what the issue was with the copier. I was told that the CQ really looked bad and it was always jamming. A quick inspection showed the issues from a nasty fuser. So I spend a while rebuilding the fuser with all new parts and cleaning the inside of the machine and checking everything else. My pager indicated the machine was under a service agreement so I spared no expense.

After the call was complete, I finally was able to contact the person who called in the service call to sign my service ticket. It was then that the customer told me that I had worked on the wrong machine, that the one they called in for service was the same model but in the back of the building. Not only that, but the copier I spent all that time and money on was under contract by one of our competitors and not even in our system in order for me to clear time or parts against.

What a mess. But I learned never to assume anything and to ALWAYS speak to the person who placed the service call FIRST.

Been there and done that.

Sometimes in the end it works well for you and your company. In one location a dealer had a model my company also services. One of our techs was directed to the machine by accident and in a few mintues had cleared up a ongoing fault that the other company were repeatdly coming out to. We ended up servicing the machine, which was after a year or so upgraded by us!

[claudioterrible]

the company had rented an 5840 ricoh to the french embassy ,they moved the machine and they put it just under a heat detector and runned a lot of copies ,when they finnished the copies the fire alarm began to sound ,the french soldiers came inside the room dressed in fireman suit ,with extinguishers in their hands...all the room(with the machine included!) and ..i guess i dont need to explain more!!!!!!!!

[Shadow1]

Shorted across the power filter in an old Lanier (Toshiba) machine and blew a breaker - not fun by itself, but their server rack was on the other side of the wall where the machine was plugged in... and wired to the same breaker.

[Juxta5]

I've only had a couple of toner spills so far so I'm keeping my fingers crossed.

But about 7 years ago I was working on the delivery system of a Standard bookletmaker. It takes the collated pages, guillotine folds the pages as it staples them and delivers them through rollers ultimately into the trimmer unit.

The problem was that the rollers were delivering the booklets crookedly, thus cutting crooked. I disabled the shut-off switch on the protective cover so I could operate the guillotine fold/rollers and watch where I needed to make the adjustment so that it would feed straight. As I stuck my head in close to watch, my hair became caught in the rollers. My hair started pulling my head in close to the guillotine fold & I yelled for help. People were so freaked out that they just watched and didn't turn the machine off. So I just yanked my head real hard and pulled a handful of my hair out.

Stupid, stupid, stupid. Never did that again.