What was your biggest oopsy on a call??

[mascan42]

My first solo call ever, I was changing the fuser roll on a Xerox 5034, and the bearings wouldn't come off. I pulled so hard to get it loose, that when it finally did, I lost hold of the roller, which fell over right onto the fuser lamp, shattering it. I thought my first day on the job would be my last.

[robscopyr]

Stopped for breakfast at a Truck Stop, 75 miles to my first call, had corned beef hash and eggs. My stomach began to rumble as I pulled into the driveway for a new high end housing community. I got two screws out of the machine and realize I had about 20 seconds to find the toilet! 15 minutes later I was asking for a plunger and a mop. Worst part about it, the customer was an extreeeeeeeeemly pretty woman, and new my service manager, I never lived it down.

[hammer]

The toilet one's are always the funniest. I was in this customer's once, and they had a small Ricoh, clam shell machine. The machine was in the small canteen/kitchen with the toilet just off the room. I had the stomach rumbles for a while, so decided to relieve myself in this toilet. The smell was not pretty! I'm not proud of it, but these things happen!! I got back to fixing the copier and a guy walked into the kitchen, and toward the toilet. Behind me I could hear as he approached the door, and opened it. The next thing I heard was, " Oh Jesus!". To be fair to him, he carried on in and did his business!

[blackcat4866]

This was my first solo service call. Not exactly solo. The two greenhorns were sent out to rebuild a fuser on a Mita DC-313Z.

Well, we got the heater lamp out and set it on a shelf across the room. Like every other 313Z the fuser bearings were seized onto the heat roller. So we removed the outer rings from the bearings to remove the roller/bearing assembly. He's got a 10" flat blade screwdriver & so do I, and together we're prying on these bearings.

The bearing on the gear end popped off, and (I remember seeing this in slow motion) flipped end-for-end through the air and landed right in the middle of the heater lamp 16 feet away on the shelf! There is no way that we could repeat that shot!

=^..^=

[copytechman]

Blast those heater lamps! Heh! Here's my version! Working on a Lanier 5245 (Aficio 450 Yay!!) doin' the fuser in a very confined space.. pretty new as well.. put the lamps down and off to the side where I THOUGHT they'd be safe... not! No sooner than I put them down than about 2 mins later someone steps over me (yeah thats right) and right onto the lamps (@#&!) didn't even say sorry! Glad I had spares @ my shop like 5 mins way! Those lamps make an awful crunching noise!!!

Regards!
A.

[ZeusGT]

Ah.. yes, I forgot to put the waste toner hose back on the Lanier LD090 and somehow the hose was aimed twards the back and sprayed the back wall with about 20,000 copies worth of waste toner... yeah, it was a hospital at that.....

[Llama God]

I got a 240v belt from the optics on an analogue copier and shouted "Fuck" very loudly in a doctor's reception.

I declined the offer of medical attention.

[serviceman]

We were cleaning out our warehouse and found and extreamly old box of mixed toners...one's I've never seen before. As we were throwing them away I saw a weird shaped cartridge that I just had to shake...nothing...almost felt like it was a solid lump. Of course I couldn't just throw it away, I had to open the cartridge to see the lump...no lump! It blew up in my face! Black toner completely covered my shirt, face and hair. Luckily this wasn't in front of any clients...just at the office in front of some fellow techs.

[mikadonovan]

I got a 240v belt from the optics on an analogue copier and shouted "Fuck" very loudly in a doctor's reception.

I declined the offer of medical attention.

I hate when that happens.

[mrwho]

I got a 240v belt from the optics on an analogue copier and shouted "Fuck" very loudly in a doctor's reception.

I declined the offer of medical attention.

Happened to me today, although not on a doctor's office.

Anyway, my biggest was when I was (loosely) supervising a (back then) newbie when he was rebuilding a fusing unit for a Konica 7222. I say loosely because while he did it, I was "busy" with something else not work related. So, at the end, he comes to me to show me the fusing unit to see if everything was in place - it wasn't. But I, taking only a slight glance, didn't notice anything, told him it's okay and go put it back on the machine.

he did and immediately the brand shining new fusing roller was completely peeled by the fixing claws that where incorrectly mounted.

After he went talking to my boss, he came back and told me that my boss wanted me to go up there and do some explaining. So I went.

When I got to my boss's door, it was closed, and I could see through the window that he and another one of my colleagues were having an hot discussiong about something or other - the kind of discussion where two people try to scream louder than the other and there's lots of arm waving and the likes. And me, outside, thinking "Holy crap, I'm next!".

So the discussion ends, my colleague that was inside storms out and goes away and I go in, and sheepishly ask "I undestand you wanted to see me...".

My boss, still red from the previous argument, lifts his eyes from his papers and tells me "What? Nevermind, you can go!".

But (fool old) me asks "But don't you want to say anything to me?"

"No, no, you can go."

And I go away, feeling "Heck, that was lucky!"