How many brands are you expected to be good at?

[atwageman]

I once worked for a company that would put service contract on a toaster if they thought they could make a nickel on it.

[AyJayAreDii]

I need to update this! I was 2 maximum, know I am expected on 5+. Since my company what taken over I have been thrown into all-sorts. (not the sweets)

[kingpd@businessprints.net]

I'll try anything at least once.

[Shadow1]

They're afraid to let me work on any more brands (especially Cannon) because it'll be too easy to job hunt the competition.

[mrizer]

We have a service department that is authorized on Xerox, Samsung, Lexmark, Konica-Minolta, Oki, and Canon. We also do IBM, Ricoh, and anything else in between.

However, the majority of our business is in parts sales to folks like you all. We have an 18,000 square foot warehouse chock full of new and refurbished parts and new and refurbished machines. We also provide free and comprehensive technical support to anyone. We have several techs with a combined experience of more than 50 years that provide this service all day long. We can email large sections of manuals and have access to all of the service bulletins on the vendors we are authorized with.

The vendors are making it more difficult. There are probably 10-20 times as many current models out there as there was 10-15 years ago. And with the demand for MPS, if you aren't covering a wide array of machines then you will be missing out on a lot of money and opportunity.

If you aren't covering a machine, we will likely be able to help you cover that machine.

Anyone ready to service 3D Printers? I bet those will be fun.

Michael
www.iteminconline.com
mrizer@iteminc.com

[kingpd@businessprints.net]

I saw a youtube video on a 3d metal printer...it was very neat. It actually looks rather simple, the printer itself.

3D metal printing - YouTube

[AMeeks]

Here I get mostly Ricoh/Lanier, HP, Samsung, and Lexmark. But I am going to be in training for Xerox.
Does anybody have any tips on keeping a balanced Inventory between the brands? Some of the techs I work with have full warehouses on wheels

[blackcat4866]

Fortunately for me, I do have control over my car inventory. It has not always been this way.

Start with what you've got.
1) If you keep having to incomplete calls for the same part increase carstock by 1 set (set of feed rollers, set of 6 claws, whatever ... )
2) At quarterly inventory, if you haven't used a part in 6 months transfer it back to the warehouse.

There are a couple of exceptions:
-) if the part costs less than $5 and it can down a machine stock it anyway, regardless.
-) if a part costs $1000 and you're using one each month don't stock it, regardless.

For this to work though you have to personally keep track of your car inventory. One of my employers threatened to make us financially responsible for any shortages in our car inventory. And I certainly didn't trust their count. That day I started keeping my own count.

It's really easy to become a hoarder. A good clue that you're a hoarder is if something falls out every time you open a car door.
Does any of that help? =^..^=

[mrizer]

Here I get mostly Ricoh/Lanier, HP, Samsung, and Lexmark. But I am going to be in training for Xerox.
Does anybody have any tips on keeping a balanced Inventory between the brands? Some of the techs I work with have full warehouses on wheels

Not to toot my own horn too much, but our company has been supplying Xerox parts and providing free technical support for more than 30 years now, so we really know Xerox well! If you need any technical assistance feel free to shoot me an email.

BTW - blackcat4866 seems to have a pretty fool proof car inventory system

Michael
mrizer@iteminc.com
xerox and tektronix, dell, canon, konica-minolta-qms, samsung, lexmark, okidata, epson, google mini appliances,ibm printer parts and supplies and rentals item inc

[igi]

well let see
sharp,konica,toshiba,itec,etc
prety much anything the bosses bring