Customer has a Ricoh Aficio MP C6501. Every time customer prints on GIROFORM carbonless 2 part paper IT JAMS, no matter what tray they use .Regular 20lb paper prints perfectly fine all day long . I actually pulled tray 2 out to see it pull from tray 3 and what seems to happen is that the feed unit is having trouble separating paper, so I clear jam and separate the 2 sheets and then it prints that set fine but then next set jams the same way. This is after fanning the paper, restacking it and replacing torque limiter and feed tires .My question is has anyone had this problem and if so what was your fix. Also does anyone have any suggestions on this problem? Any help is appreciated. Thank you.
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