sc899

[stobby2]

Ricoh MP301 with error code sc899. Appears to be firmware update problem but cannot locate firmware. Any ideas guys

thanks
UK Rog

[Debs1964]

It's a print job that the machine doesn't know how to process, usually printing from a web page. Easiest way to clear it is, switch the machine off, open the paper tray and switch back on again, when the print jobs arrives back at the machine you can now reset it...voila!!!

[stobby2]

It's a print job that the machine doesn't know how to process, usually printing from a web page. Easiest way to clear it is, switch the machine off, open the paper tray and switch back on again, when the print jobs arrives back at the machine you can now reset it...voila!!!

Thanks Debs. Much appreciated. Our Ricoh guy is on holiday so down to me to sort it. Looks like an easy job after all. thanks again
rog

[petermuylle]

This code accurs a lot less often if you let the driver "spool before printing" in the 'advanced' tab of printer properties.

[Guvnah]

As has been posted, this is usually from printing from web pages. Specifically, though it is usually a PCL error with scalable fonts that corrupts the memory and crashes the MFP. So in most cases the print job is coming from a PC set up with a PCL driver.

The fix is to update the firmware- specifically the PCL firmware, but you should do at minimum System, Engine and PCL.

If you check the firmware history for the PCL firmware you will usually see specific mentions of updates addressing sc899 issues.

It also helps to set up the port config in the driver with LPR protocol instead of RAW, give the queue name lp (that's "LP" in lowercase) and click the box for "LPR byte count enabled."

[stobby2]

As has been posted, this is usually from printing from web pages. Specifically, though it is usually a PCL error with scalable fonts that corrupts the memory and crashes the MFP. So in most cases the print job is coming from a PC set up with a PCL driver.

The fix is to update the firmware- specifically the PCL firmware, but you should do at minimum System, Engine and PCL.

If you check the firmware history for the PCL firmware you will usually see specific mentions of updates addressing sc899 issues.

It also helps to set up the port config in the driver with LPR protocol instead of RAW, give the queue name lp (that's "LP" in lowercase) and click the box for "LPR byte count enabled."

Hi There.

Many thanks for that. It was as mentioned due to trying to print from the web. Have done as you suggested updated firmware etc and all working fine. Actually sorted this a couple of weeks ago but still appreciate your help. Thanks again
Roger

[fuwei2422]

up the firmware

[kopirmaster]

for e it was the fax bord .I remowe the board and machine work normal .
good luck