Plotbase error message with Ricoh 240W

Michael Cain · 05-27-2008

I am receiving an error message when I attempt to send a job to a Ricoh 240W plotter that says there is an internal error 0x0012. Could anyone direct me to error codes for Plotbase?

**iMind** · 05-27-2008

Originally Posted by Michael Cain

I am receiving an error message when I attempt to send a job to a Ricoh 240W plotter that says there is an internal error 0x0012. Could anyone direct me to error codes for Plotbase?

sounds more like a windows problem, did it start now or did you never print to the machine

**iMind** · 05-27-2008

RW240 Upgrade Procedure

(From Ver.3.2 to Ver.3.3)

(1) How to upgrade from 3.2 to 3.3 on a server

Several components make up the RW-240 PLOTBASE.
Some of them are installed automatically by executing the setup of RW-240 PLOTBASE, others
have to be installed manually from the "tools" directory.
In the case of updating from RW-240 PLOTBASE version 3.2 to 3.3, it is necessary to first
uninstall version 3.2, but this cannot be done automatically in all cases and for all clients.
This document describes the necessary steps to uninstall those components that cannot be
updated automatically by the RW-240 PLOTBASE setup of version 3.3.

Start update

1. Close all running applications.

Upgrade the D2 Kernel driver

2. In the desktop, right click on "My Computer".
3. Select "Manage":
4. Select "Device Manager" via “Computer Management“ > ”System tools” > ”Device Manager”.
5. Double click "Multifunction Adapters" on the right side of the Computer Management screen.
6. Right click on "RW-240 Controller (D2) V1.3" and choose "Properties".

7. Open the "Driver" tab and click the "Update Driver" button.
8. Click "Next" in the "Device Driver Wizard".
9. Choose "Display a list of known drivers…" and click "Next".
10. Click the "Have disk" button.
11. Insert the RW-240 version 3.3 CD into your CD ROM drive.
12. Browse to and select the CD ROM drive and click "OK".
13. Select " D2.inf" and click "Open".
14. Click "OK".
15. Click "Next" to start the "Driver Installation".
16. Click "Finish" to complete the upgrade.
17. Click "Close" to leave the " RATIO D2.1 Board" properties.
18. Because hardware settings have been changed, you will need to restart the computer.
19. Check the version number of the D2 kernel driver. It should be version 1.0.0.78:

Stop the Apache web server

20. Open the "Start" menu on the task bar.
21. Select "Run".
22. Type "cmd" into the text field and press the “Enter” button on the keyboard.
The DOS command box will open.
23. Type "net stop apache" and press the “Enter” button on the keyboard:

Stop the SNMP service

24. Open the "Start" menu on task bar.
25. Select "Run".
26. Type "cmd" into the text field and press the “Enter” button on the keyboard.
The DOS command box will open.
27. Type "net stop snmp" and press the “Enter” button on the keyboard:

Uninstall the RW-240 PLOTBASE

28. Open the "Start" menu on the task bar.
29. Select "Settings".
30. Open the "Control Panel".
31. Double click "Add/Remove programs".
32. Select "Plotbase" from the list of currently installed programs.
33. Click the "Change/Remove" button and follow the steps.

Uninstall the Apache web server (not essential but recommended)

34. Open the "Start" menu on the task bar with left mouse button click.
35. Select "Settings".
36. Open the "Control Panel".
37. Double click "Add/Remove programs".
38. Select "Apache Web Server" from the list of currently installed programs.
39. Click the "Change/Remove" button and follow the steps.

Delete the remaining files and directories

40. Delete the directory c:\RW-240.
41. Delete the directory c:\spool.

Install RW-240 PLOTBASE (Version 3.3) on the Server

42. Read the instructions in the installation manual of RW-240 PLOTBASE version 3.3 and
install RW-240 PLOTBASE version 3.3.

(2) On a client
Uninstall RW-240 PLOTCLIENT WIN

43. To make all new features available, it is recommended to uninstall RW-240 PLOTCLIENTWIN.
44. To do so, please follow the steps as described above in the "Uninstall RW-240 PLOTBASE"
section.
Uninstall RW-240 PLOTCLIENT HDI/ADI
45. Open a sample picture in your AutoCAD program.
46. Open "Plotter Manager" by selecting “File” > ”Plotter Manager”.
47. Select "RW-240 PLOTCLIENT HDI.pc3"(*).
48. Press the "Del" button on the keyboard to delete the file "RW-240 PLOTCLIENT HDI.pc3".
49. Close your AutoCAD program.
50. Open the "Start" menu on the task bar.
51. Select "Settings".
52. Open the "Control Panel".
53. Double click "Add/Remove programs".
54. Select "RW-240 PLOTCLIENT HDI" from the list of currently installed programs.
55. Click on the "Change/Remove" button and follow the steps.
*Default setting. What you select depends on your previous setting.

Uninstall RW-240 WINPRINT

It is not necessary to uninstall RW-240 WINPRINT, as it will be updated automatically on server
and client PC, by the setup procedure of version 3.3.
If, however, the RW-240 WINPRINT was not automatically updated by the setup of version 3.3,
please start the RW-240 WINPRINT setup manually from the tools directory "C:\Program
Files\RW-240\RW-240\tools" or from the CD that was shipped with the RW-240 Controller.
If uninstallation of RW-240 WINPRINT is necessary, the procedure is as follows:
56. Open the "Start" menu on the task bar.
57. Select "Settings".
58. Open "Printers".
59. Select "RW-240 WP"(*).
60. Press the "Del" button on the keyboard to delete the printer.
*Default setting. What you select depends on your previous setting.

Install the RW-240 CLIENTS (Version 3.3)

61. Read the instructions in the installation manual of RW-240 CLIENTS version 3.3 and install

each program of RW-240 CLIENTS version 3.3.

**cobiray** · 05-28-2008

I'm with you. I think it's a Windows related issue. Have you recently done a Windows update on the problem pc or the plotbase server? Is it a frequent error or random? Are the jobs sent from the winprint, webclient, or plotclient?

I've got a few customers who have similar errors, but they don't want to pay to have the plotbase software updated. Also, the job may have been sent incorrectly.

**Tonerbomb** · 05-28-2008

Hey the most recent version I've seen is 3.7x ( down load able from tsc) and good luck with vista. Also if you don't uninstall buy the book it will have problems.

Michael Cain · 05-28-2008

We've been using this plotter for 3 years now and this message just began showing up in the plotter status window. The full text in the plotter status window is two lines as follows:
"Cannot set the job, The changes you requested to the table were not in the index, primary key, or relationship. Change the data in the field or fields that contain duplicate data, remove the index or redefine the index to permit duplicate entries and try again (Internal Error 0x0012)"
"Error while putting new job in data base"

And that's it, I really don't think it is a windows problem, but I cannot find any error messages the Ricoh 240W.
Thanks for any help you can give.

**nmfaxman** · 05-28-2008

Can you print a test page from the printer driver?
If it prints fine you have an application problem.

**iMind** · 05-28-2008

Originally Posted by Michael Cain

We've been using this plotter for 3 years now and this message just began showing up in the plotter status window. The full text in the plotter status window is two lines as follows:
"Cannot set the job, The changes you requested to the table were not in the index, primary key, or relationship. Change the data in the field or fields that contain duplicate data, remove the index or redefine the index to permit duplicate entries and try again (Internal Error 0x0012)"
"Error while putting new job in data base"

And that's it, I really don't think it is a windows problem, but I cannot find any error messages the Ricoh 240W.
Thanks for any help you can give.

If it´s not a windows problem as you say, then it´s the plotebase aplication fault. you´ll have to uninstall it as the above post just follow instructions and reinstall and you´ll be back in business.