Windows 10 Printing Issue

**Tebow83** · 08-26-2015

Hey Guys,

Has anyone had any issues printing from windows 10 to a Ricoh MPC2500.
Was printing fine, but user upgraded OS from windows 8 to 10 and now it wont print.
Have tried to reinstall drivers etc but it will not print. It can ping it etc.
All other users in the office are on windows 8 or 7 and can print no problem.

Cheers in advance.

**tjvincent** · 08-26-2015

I have not had any issues printing or scanning with Windows 10, make sure you aren't installing the "Ricoh class driver "
That one is from windows updates and either doesn't work or has lots of quirky problems.

**Tebow83** · 08-26-2015

Originally Posted by tjvincent

I have not had any issues printing or scanning with Windows 10, make sure you aren't installing the "Ricoh class driver "
That one is from windows updates and either doesn't work or has lots of quirky problems.

i downloaded the PCL 5c windows 10 driver but would not print. Also tried a universal one etc
It could well be the laptop and nothing to do with windows 10.

**tjvincent** · 08-26-2015

Are there any errors when you go to the machine and select the printer button and look at the error log ?

**slimslob** · 08-26-2015

Windows has a nasty habit of installing Ricohs as WSD (Web Services Device) which frequently do not work. If the port is set as WSD try adding a new TCP/IP port. If that does not work, completely remove the current driver. When you then reinstall the printer, click "the printer I want isn't listed" while add printer is searching for printer to install. On the Find a printer by other options screen, select Add a printer using TCP/IP address or host name. On the type hostname or IP address, change "Device type" from Autodetect to TCP/IP Device. From there continue as you would with older versions of Windows. I had the same problem installing a MP C6003 on my laptop two days ago.

**didi2005** · 08-26-2015

I've encountered that User's PC upgraded to Windows 10, where all the printer driver are grey out and not able to use nor add new printer...due to the printer spooler service keep stopping...

**sandmanmac** · 08-26-2015

I started seeing this issue out of the blue with a fewversions of Windows 8 a while back. Below is a link to a thread that I started several months ago relating to it. The quick easy fix for me was to change the port type from RAW to LPR. Enter 'Ip' (or anything really) for the Queue name.
I now set everything to LPR from the get go.
It was explained to me in terms that I still don't fully understand

, but It may be what's causing your problem too.

Can't print to ANY Printer

**didi2005** · 08-26-2015

I've encountered a user pc after upgraded to Windows 10, the print spooler service keep stopping resulting all printer driver grey out, not able to use or add new printer...

**sandmanmac** · 08-26-2015

Originally Posted by didi2005

I've encountered a user pc after upgraded to Windows 10, the print spooler service keep stopping resulting all printer driver grey out, not able to use or add new printer...

Yes...we heard you the first time - 2 posts above!!!