Upgraded a customer to a MPC4503 from a MPC4500. I don't know much of Word Perfect but they showed me when creating a document, they have these codes that you can insert into the doc that tells the printer you want to print on certain size paper and type (in this case on letter, type letterhead, tray 2). On the 4500 it would automatically do so picking tray 2 which is set to letterhead and letter. On the 4503 however it will not select letterhead or letter. It will want to print to tray 2, it just asks for plain/recycled and custom size.
I've tried switching from pcl6 to pcl5 and same issue happens. I did get it to work by creating a preset within the pcl 6 menu but the customer says "they shouldn't have to do this". Any help?
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