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  1. #1
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    SMB Scanning Issue Windows 10

    Dear All,

    I have installed MP4001 at one of my client premises, now I am facing scanning issue when client upgrade to windows 10.
    they are using scan to folder with win 7 before upgrading to windows 10
    I try different tweaks but not succeed.
    Please Help me.

  2. #2
    Senior Tech 100+ Posts francisco's Avatar
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    Re: SMB Scanning Issue Windows 10

    Quote Originally Posted by mdfurqan2012 View Post
    Dear All,

    I have installed MP4001 at one of my client premises, now I am facing scanning issue when client upgrade to windows 10.
    they are using scan to folder with win 7 before upgrading to windows 10
    I try different tweaks but not succeed.
    Please Help me.
    you must upgrade firmw.for syst-copy and network
    Attached Files Attached Files

  3. #3
    Senior Tech 100+ Posts
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    Re: SMB Scanning Issue Windows 10

    Quote Originally Posted by francisco View Post
    you must upgrade firmw.for syst-copy and network
    First I face that when I install that machine and user have windows 7.
    I resolved that by upgrading firmware of network support.
    Currently machine have network support version same as in bulletin.
    Please help me to resolve that issue.

  4. #4
    Service Manager 1,000+ Posts
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    Re: SMB Scanning Issue Windows 10

    Contact Ricoh for custom NCS firmware for Windows 10. If Ricoh doesn't have any, you need to strongly suggest the customer roll back to Windows 7 OS. Also, did the customer create a local account on their Windows 10 computer?...or did they do an online account with Microsoft? Sometimes you can have issues with account permissions in regards to file sharing!

    Try making a local account for the machine so it can login and drop the files into a folder.

    Good Luck!


  5. #5
    Senior Tech 250+ Posts
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    Re: SMB Scanning Issue Windows 10

    I have had zero issues with win 10 as long as the firmware upgrade for win 8/2k12 is installed. Have installed seven customers with MP5--- series and all scan to win7, win8 and win10 with no issues.

  6. #6
    Service Manager 1,000+ Posts
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    Re: SMB Scanning Issue Windows 10

    I don't like Windows 8 & 10...Microsoft adds an extra layer of stupidity with their interface for touch devices!...not to mention the OS likes to, and without asking I might add, install drivers for your network devices. In the instance of MFP's alot of times you will get a "generic" driver, such as a "Ricoh Class" driver, which is not specific for the Ricoh/Savin model of machine you have. Plus more often than not, the accessories won't be recognized, such as the finisher.

    Annoying!...I'll stick with my Windows 7 Pro OS!

    I LIKE to KNOW which driver I am using for my Network Devices!!!


  7. #7
    Senior Tech 250+ Posts
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    Re: SMB Scanning Issue Windows 10

    In a year you won't be able to get WIN 7 as Microsoft is discontinuing support for WIN 7. All new PC's will be loaded with WIN 10. As for the "class drivers". I agree. However, I always install the correct drivers when I do the install or a customer gets a "new" pc.

  8. #8
    Service Manager 2,500+ Posts
    SMB Scanning Issue Windows 10

    sandmanmac's Avatar
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    Re: SMB Scanning Issue Windows 10

    Quote Originally Posted by francisco View Post
    you must upgrade firmw.for syst-copy and network
    That Doc refers to scanning to Windows 7.
    There is a newer custom Network firmware for Windows 8/10

  9. #9
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    SMB Scanning Issue Windows 10

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    Re: SMB Scanning Issue Windows 10

    Quote Originally Posted by logrady2331 View Post
    In a year you won't be able to get WIN 7 as Microsoft is discontinuing support for WIN 7. All new PC's will be loaded with WIN 10. As for the "class drivers". I agree. However, I always install the correct drivers when I do the install or a customer gets a "new" pc.
    I have found that it is easier to click on "The printer I want isn't listed", then select "Add a local printer or network printer with manual settings". Otherwise you can end up with a Ricoh Class driver on a WSD port.

    The other thing I do when installing a new Windows computer is I never set one up using an email account as the login. I see no reason to give Microsoft any information abut me or my customers.

  10. #10
    Senior Tech 250+ Posts
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    Re: SMB Scanning Issue Windows 10

    I agree with slimslob one hundred percent. That is exactly how I load drivers also.

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