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  1. #1
    Senior Tech 250+ Posts
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    MP2851 capacity exceeded

    Hello,

    Customer with an MP2851 scan full color, 600DPI , A3 original.
    When doing that he gets an error saying that there is data capacity exceeded problem.
    Not sure, but is there a BIT-switch adjustment to increase the capacity when scanning large format/600dpi ?

    Thanks in advance

  2. #2
    The New Guy 1,000+ Posts ruben's Avatar
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    Re: MP2851 capacity exceeded

    Are they scanning to folder or email?

    Go to User Tools > Scanner Features > Sends Settings > Set compressions to their highest level, and disable Max Email Size etc.

  3. #3
    Senior Tech 250+ Posts
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    Re: MP2851 capacity exceeded

    Both . . .

    Quote Originally Posted by ruben View Post
    Are they scanning to folder or email?

    Go to User Tools > Scanner Features > Sends Settings > Set compressions to their highest level, and disable Max Email Size etc.

  4. #4
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: MP2851 capacity exceeded

    It's been a really long time, and I may be totally off base, but as I recall, there were some functions (such as what you are trying to do) that require optional RAM to be installed.

    I know of no bit switch that would resolve this.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  5. #5
    Helpdesk Engineer 50+ Posts hdmr's Avatar
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    Re: MP2851 capacity exceeded

    I didn't think this machine would need additional RAM as it comes as standard with a HDD.

    Is the percentage indicator on the top left of the Scanner Screen going to 0%?

  6. #6
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: MP2851 capacity exceeded

    Lower the DPI on the scan or try using the WIA scanner interface from a desktop which allows you to scan in a higher resolution using file formats like PNG.
    Last edited by rthonpm; 11-13-2015 at 07:40 PM.

  7. #7
    Retired 10,000+ Posts
    MP2851 capacity exceeded

    slimslob's Avatar
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    Re: MP2851 capacity exceeded

    Quote Originally Posted by hdmr View Post
    I didn't think this machine would need additional RAM as it comes as standard with a HDD.

    Is the percentage indicator on the top left of the Scanner Screen going to 0%?
    Also is the memory percentage at 100% when you start the scan? If not, there is something remaining in memory from a previous scan.

  8. #8
    Service Manager 1,000+ Posts
    MP2851 capacity exceeded

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    Re: MP2851 capacity exceeded

    I believe you're exceeding the buffer limit with that setting. There is a chart somewhere in the knowledge base that shows the relationship between resolution and scan size. I know A3/11x17 @ 600dpi is an upper limit. As others have said, max out compression and/or lower the resolution.

  9. #9
    Senior Tech 100+ Posts Captain Scott's Avatar
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    Re: MP2851 capacity exceeded

    I think I have looked into this before and it's a limitation. Think it's in the ops manual or service manual. No A3 600dpi


    Sent from my iPhone using Tapatalk

  10. #10
    Service Manager 1,000+ Posts
    MP2851 capacity exceeded


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    Re: MP2851 capacity exceeded

    Did anyone ever find this on paper? I have a customer that does not want to take my word for it that it's a limitation.

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