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  1. #11
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: MP171 not updating System Copy

    Problem background is that there was bug in the system below v1.03. Some stupid Ricoh engineer kept address book in the NOR flash memory together with firmware.
    Like we know NOR flash is written by large blocks of data. There is serious risk to get data corruption. Firmware does not have any mechanism to recover corrupted memory content.
    So, if anyone see some problems with address book one have to update system above v1.03. Frequency of problem increases and some beautiful day it is not possible to use address book at all.
    For that case Ricoh has released special recovery SD card. Earlier it is enough just update above v1.03.
    Thanks for ths describtion - never got to know what caused the adress book data error until now^^

    Fortunately we never had upgrade issues.

  2. #12
    Senior Tech 100+ Posts
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    Re: MP171 not updating System Copy

    I'm gonna throw out a possibility...you said this was a second hand machine....is it a 171 or possibly a 161 with a 171 front door on it. ( I've seen it )

  3. #13
    Technical specialist pppp's Avatar
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    Re: MP171 not updating System Copy

    Look at the silver label with serial number. Tell me what is machine code (eg. D019 or something like that)

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