We delivered 4 161's to a brand new account in the middle of no where. Pretty much a 1.5 hour drive from any point in Ohio...
Any ways,
3 out of the 4 161's experienced the same exact problem as expressed above.
One of our techs realized that the chuck was not being pulled out all the way. His field fix was to file 2 notches where the handle rest in the down position. These notches allow the handle to travel further thus pulling the chuck out.
When I called the hot line, I must have gotten a new guy. All he kept telling me was to make sure the safety cap wasn't stuck in the hopper and to upgrade the firmware.
The whole situation is very stupid by any measure. The customer is petrified of the machines now....
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