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  1. #11
    Technician
    Join Date
    Jun 2008
    Location
    Cincinnati
    Posts
    26
    Rep Power
    33

    same problem

    We delivered 4 161's to a brand new account in the middle of no where. Pretty much a 1.5 hour drive from any point in Ohio...

    Any ways,

    3 out of the 4 161's experienced the same exact problem as expressed above.
    One of our techs realized that the chuck was not being pulled out all the way. His field fix was to file 2 notches where the handle rest in the down position. These notches allow the handle to travel further thus pulling the chuck out.

    When I called the hot line, I must have gotten a new guy. All he kept telling me was to make sure the safety cap wasn't stuck in the hopper and to upgrade the firmware.

    The whole situation is very stupid by any measure. The customer is petrified of the machines now....

  2. #12
    It's not easy being green 1,000+ Posts Cipher's Avatar
    Join Date
    May 2006
    Posts
    1,309
    Rep Power
    57
    I had to clean out a couple of these toner hoppers for not adding toner.

    I've seen the small mylar hole on the side gunged up soild with toner preventing supply.
    And like PaulLoveless said about the shalf not fully retracting so it can grab the toner bottle nozzle.
    The underneath of the plastic shalf gets scatched and friction prevents a smooth and full movement.
    I normally turn the shalf around and put a very small amount of grease applied with a cotton bud around the hole.
    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

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