Client complains that the df3010 on an mpc4500 is not scanning page size correctly. Is there an adjustment we can do?
thanks all!
Client complains that the df3010 on an mpc4500 is not scanning page size correctly. Is there an adjustment we can do?
thanks all!
Client scans letter size and it asks for 11 x 15. Not even standard size
Most common problem is dust on the size sensors located on the original tray (3 "holes") running across the right side of it. I was in the habit of cleaning them off every call.
Worse case is a loose connection under the tray to those same sensors. cover on back side can be removed to check.
Good luck
Another frequent problem that I encounter is that the user has placed something on the feed table that is covering the length sensor(s). Also check for a bad sensor or a loose connection on the sensor wiring.
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