ricoh aficio mp w2401 SC899 code

**jakani** · 04-18-2016

hi everybody

i got the SC899 on Ricoh aficio mp W2401 and i could not solve it

i tried to clear print jobs
removed the network cable
i executed SC reset in SP mode

with no luck , while searching for any other causes of this issue i found that it could be a controller board in worst case scenario or it could be solved with a firmware upgrade ,

have you ever faced this error and solved it ?
can anyone help me the firmware of this machine to try the last solution i got

i appreciate any suggestions
thank you

**tjvincent** · 04-18-2016

Is there a print job that is trying to print when it throws the code ?

**jakani** · 04-19-2016

Originally Posted by tjvincent

Is there a print job that is trying to print when it throws the code ?

no there is no print job at all !

**zed255** · 04-19-2016

Is a hard disk option present? I have seen SC899 occur when the HDD becomes corrupted.

**Ottawatech** · 04-19-2016

Updating the firmware will resolve this issue, in every case, in my experience.

**jakani** · 04-22-2016

Originally Posted by zed255

Is a hard disk option present? I have seen SC899 occur when the HDD becomes corrupted.

thank you for replying
yes hard disk option is present !

Originally Posted by Ottawatech

Updating the firmware will resolve this issue, in every case, in my experience.

thank you for replying

can you please send me the firmware of this machine ?
thanks

**jakani** · 04-25-2016

Originally Posted by zed255

Is a hard disk option present? I have seen SC899 occur when the HDD becomes corrupted.

that's what i did eventually changing the hard disk thanks for your advice zed255

first i uninstalled it and powered the machine on and the problem was gone so i changed it

one thing that i didn't test is just to format the old hard disk and see is it going to solve the problem

thanks everybody for your suggestions

**zed255** · 04-25-2016

Often formatting is not enough, you need to 'Zero Fill' the disk. HDDs that end up corrupted are almost always usable after zeroing them. I have had very few true disk failures.

**jakani** · 04-26-2016

Originally Posted by zed255

Often formatting is not enough, you need to 'Zero Fill' the disk. HDDs that end up corrupted are almost always usable after zeroing them. I have had very few true disk failures.

thank you very much for the information