check network connection on a mp171 fax

[fshead]

hi
i only have one of these faxes in the field and it is connected for scanning and printing but fax via phone line.
i am told they are unable to use it because they get ck network connection message.
although they are not using it as a network fax..
i didnt see anything in gooses and havent gone to the account yet.
is there a setting that i am missing?
it worked ok for the first 2 months i delivered it so it seems odd.
thnx in advance

[mikedci]

Sounds like a fax forwarding problem...someone accidentally turned fax forwarding on or the destination cant be scanned to...

[slimslob]

You may be having a fax memory problem. Fax SP 5101 Initialize SRAM and Fax SP 5102 Erase All Files.

[fshead]

hi
thanks all
I checked the unit out late yesterday and the
message i have is"CHECK NETWORK SETTINGS 103".
I ran thru all the fax settings and went into service fax mode and did a sram clear but it
is still there.
i was able to fax out with no issues and the memory went from 98% to 100% when i
faxed a 10 page test.
ANyone see this
thnx

[fshead]

i found answers saying my network settings are not correct
ie.Check network/ settings. (103/203)The IP address setting is incorrect. Check the IP address, subnet mask, and gateway address.

but i print,scan with no problems and dhcp is off with a static IP address entered,subnet and gateway.

[sandmanmac]

hi
thanks all
I checked the unit out late yesterday and the
message i have is"CHECK NETWORK SETTINGS 103".
I ran thru all the fax settings and went into service fax mode and did a sram clear but it
is still there.
i was able to fax out with no issues and the memory went from 98% to 100% when i
faxed a 10 page test.
ANyone see this
thnx

I've seen it on a couple of occasions, even though all network settings are correct, and everything works properly otherwise.
You can disable it by turning off fax user parameter Switch 21 / bit 6 (Show network errors)

[Polo-022]

This is not a fax problem...anyway.
Check the DNS configuration for any wrong inputs
and the "File transfer/ "Delivery option" if it set to "On"
and change it to "off".

[fshead]

thnx
i will take note of the last 2 responses.
i was just looking thru the USER PARAMETERS LIST,
if SW32 SELECT DESTINATION TYPE PRIORITY IS SET TO ELECTRONIC OUTPUT AND not paper output.
can that be it?
thnx

[slimslob]

hi
thanks all
I checked the unit out late yesterday and the
message i have is"CHECK NETWORK SETTINGS 103".
I ran thru all the fax settings and went into service fax mode and did a sram clear but it
is still there.
i was able to fax out with no issues and the memory went from 98% to 100% when i
faxed a 10 page test.
ANyone see this
thnx

I have seen this before. It was a used machine and the previous owner had fax forwarding set up. There was a file that had not been forwarded. Clearing all files in fax SP cleared it.

[Polarbear]

i found answers saying my network settings are not correct
ie.Check network/ settings. (103/203)The IP address setting is incorrect. Check the IP address, subnet mask, and gateway address.

but i print,scan with no problems and dhcp is off with a static IP address entered,subnet and gateway.

FSHEAD

Have you checked the DNS and WINS settings?