Ricoh Aficio MP C2550 Firmware

[gabrielhmf]

Dear Members,

I'm a new member of the forum and I'm not a technician.

I work as a volunteer for a Brazilian non-profit association and we have a Ricoh MP C2550 that needs firmware update.

Would you mind to help me?

As I mentioned I'm not a technician and I don't work with the printer.


I'm very gratefull.

My email: gabrielhmf@gmail.com

Thanks.
Gabriel

[rthonpm]

Firmware updates aren't something that an end user should be doing. One error in the process and the machine can be rendered completely useless. Contact a local service provider and let them know the situation and they may be willing to help you out.

Sent from my BlackBerry using the Android app.

[jonhiker]

Firmware updates aren't something that an end user should be doing. One error in the process and the machine can be rendered completely useless. Contact a local service provider and let them know the situation and they may be willing to help you out.

Sent from my BlackBerry using the Android app.

Absolutely and completely agree.

[gabrielhmf]

Firmware updates aren't something that an end user should be doing. One error in the process and the machine can be rendered completely useless. Contact a local service provider and let them know the situation and they may be willing to help you out.

Sent from my BlackBerry using the Android app.

Dear rthonpm,

Thank you for answering.

I think you're right! "Firmware updates aren't something that an end user should be doing."

It happens that I'm not a simple end user. I think...

As I said, I'm not a printer tech, but I have some tech knowledge, and I think I could follow some manual and update the firmware by myself.

Why do I want to do it by myself? Here in Brazil, a technician ask about R$ 400,00 (about $ 110) just to come and see the machine. Probably they will ask for more $ 100 to fix it.

And as I mentioned we don't earn money with this machine. It's for the association purposes.


We have had some problems with this machine such as:


- It doesn't recognize the toners levels. It always shows 81 - 100% until the end of the toner.
- It's not printing envelopes. Always jam.
- It's not printing labels properly, the toner doesn't stay on the paper.
- Lastly when I try to print labels, appears a message on the printer:


"Restart

Functional problem detected.
Press [Restart] after the current process.
Repeat settings after the machine has restarted.


Processing..."


- Sometimes appear another message:


"Functional problem within the Copier.
Turn the operation switch off then on.


If the error appears again, please call service
SC540."


- At the end, we would like to set language to Portuguese.


I think that updating it's firmware some of these problems could be solved.

Thank you again!


Sincerely,
Gabriel

[anothertech]

You don't need new firmware, you need a tech to do a complete service call, it will probably cost a more than you quoted, you can't run these machines without proper service.

[Elmo]

Having some tech knowledge does not qualify you to fix a photocopier
you could cause more problems than you fix

Firmware will not fix the faults you are having

like cars, photocopiers require routine service
my best advise is to get a qualified tech to service it

[vargue]

Firmware will not fix all threads sure

[copier tech]

Bite the bullet & pay for a tech!

[gabrielhmf]

Ok. I decided to call a tech.

It's really better to pay and have the machine fixed, than lost it.

Thank everybody for the answers.