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  1. #11
    Service Manager 1,000+ Posts
    MP171 add toner message and not turning bottle

    Desert Rat's Avatar
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    Re: MP171 add toner message and not turning bottle


    Here's the scoop.

    I took the cover off and got the back cover off. The clip was not preventing it from
    returning to home position. It's just bound up to the point where I had to use my
    crescent wrench for hammer and a nut drive bit to tap, no lightly pound it out enough
    to engage the bottle. The shaft is just bound up in the hole. I tried to get some air through
    the hole to blow it out, no good. Tried a drop of tri flow oil, that seemed to help, but not much.
    It makes a little noise but it works. I feel that over time that shaft will snap. May be it will be easier
    to fix at that point.
    Meanwhile the customer is glad to have a month long problem solved.

    DR

  2. #12
    Service Manager 1,000+ Posts Polarbear's Avatar
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    Re: MP171 add toner message and not turning bottle

    Desert Rat

    Like someone said before, the shaft of the toner drive is "D" shaped. If the shaft is turned by force of the toner supply clutch, but the shaft is held in place it will twist out of position, and this will cause the supply shaft to jam in place and not move freely by the pressure of the spring.

    When you push the front side (the side that engages the bottle) of the toner supply shaft towards the back of the machine, it should pop back without delay. If it doesn't it has twisted and will cause a callback in the future.

    Not a nice job to replace (as stated in a previous post) but a necessary evil, if you want the machine to be reliable.
    Press the GREEN button!!

  3. #13
    Service Manager 1,000+ Posts
    MP171 add toner message and not turning bottle

    Desert Rat's Avatar
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    Re: MP171 add toner message and not turning bottle

    Polarbear,
    You are 100% right, that shaft will eventually wear out and snap.
    At which point the customer will have to decide what to do about it.
    Repair or replace. They have already mentioned that they were considering
    replacing machines. This is a big company with offices in other states.
    I already made the suggestion that they need a beefier machine. Something
    around 35pgs/min.
    If they want to fix it, I would have to get a long drill bit and drill it out. Then
    tap out whats left.
    If worst comes to worst I will let the customer go "Office Space" on the
    little beast.

    DR

  4. #14
    Retired 10,000+ Posts
    MP171 add toner message and not turning bottle

    slimslob's Avatar
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    Re: MP171 add toner message and not turning bottle

    Quote Originally Posted by Desert Rat View Post
    Polarbear,
    You are 100% right, that shaft will eventually wear out and snap.
    At which point the customer will have to decide what to do about it.
    Repair or replace. They have already mentioned that they were considering
    replacing machines. This is a big company with offices in other states.
    I already made the suggestion that they need a beefier machine. Something
    around 35pgs/min.
    If they want to fix it, I would have to get a long drill bit and drill it out. Then
    tap out whats left.
    If worst comes to worst I will let the customer go "Office Space" on the
    little beast.

    DR
    I have never had them snap. They will bind to where you cannot get them to move.

  5. #15
    ESTANISLAOWENENTON
    Guest

    Re: MP171 add toner message and not turning bottle

    [Quote = rata de desierto; 521591] Alguien ha visto esto antes; la máquina está pidiendo tóner, llegaron algunos consejos para sustituir el depósito de abastecimiento.
    Me llamaron para instalarlo, OK. No se soluciona el problema. He instalado la tolva y una botella de tóner. Celebrada el enclavamiento
    del interruptor de modo que pudiera ver la vuelta botella. Resultó una vez puede ser dos veces. Y el mensaje no desaparece.
    Tire de la botella para ver la unidad, que gira. Parece que tiene suficiente par para girar la botella.
    Ponga la botella y ver. El extremo posterior de la botella comenzó a moverse arriba y abajo, pero sólo un poco.
    Así que agarrar la botella de tóner duro y se siente bastante sólido.
    Entonces, ¿qué pasa? Una vez que se olvidó de tirar de la palanca verde hacia abajo y la botella se volvió un par de veces
    presiona el asa y es como si se tira de la botella fuera de la unidad. Cualquiera visto esto antes me desgarro es poco corazón hacia fuera? DR [/ quote ]



    It has happened to me in two cases:First toner cartridge was shorter sulucion ?change the cartridg
    esecond cases
    prockets development unit were totally worn not spun or mixed so not fed toner .



    It has happened to me in two cases:First toner cartridge was shorter sulucion ?change the cartridge second cases prockets development unit were totally worn not spun or mixed so not fed toner .

  6. #16
    Service Manager 1,000+ Posts
    MP171 add toner message and not turning bottle

    Desert Rat's Avatar
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    Re: MP171 add toner message and not turning bottle

    Looks to me like there are a number of items that could cause this problem.

    DR

  7. #17
    Senior Tech 250+ Posts CrapAimer's Avatar
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    Re: MP171 add toner message and not turning bottle

    the drive assembley on the clutch will be jammed in if you push on it and its dosent move then you will have to replace

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