Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. #1
    Service Manager 1,000+ Posts Polarbear's Avatar
    Join Date
    Feb 2012
    Location
    Cape Town
    Posts
    1,070
    Rep Power
    45

    MPC2011sp not adding black toner

    Hi all

    We have a weird one here.

    This machine worked well from new - for about a week, then it stopped and demanded black toner (with a full bottle still installed).

    Some testing was done with these results:


    • When the machine is standing in the add toner condition and the front door is opened and closed, the black bottle turns for one cycle and then stops. One can here the lower toner supply motor pulse as if it is trying to supply toner, but the bottle does NOT turn.
    • When doing a output check on the black toner motor, it turns.
    • Have replaced the IOB with a known working one - no improvement
    • When testing the black pcu in a known working machine, it tones up


    Now my question is..... how now?? The toner supply logic surely comes from the IOB?? We have flashed all the latest firmware as well in the hope that this will help - no improvement.

    Someone suggested that I replace the toner sensor that is attached to the toner supply assembly (similar to the ones on the spc430 toner supply assembly) as a last resort.

    I would appreciate any help in this regard.
    Press the GREEN button!!

  2. #2
    Field Supervisor 500+ Posts Zeldaman's Avatar
    Join Date
    Mar 2011
    Location
    Stuttgart/Baden Wuerttemberg
    Posts
    940
    Rep Power
    47

    Re: MPC2011sp not adding black toner

    Hi there!
    RICOH changed the BK- transport screw nozzle (new no D1473285), it could also be PCB:TCB (no D1495174). Itīs worth a try.
    Greetings...

  3. #3
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
    Join Date
    Apr 2008
    Location
    Shitsville, UK
    Posts
    3,852
    Rep Power
    108

    Re: MPC2011sp not adding black toner

    Yep, the black toner pump has gone bang.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  4. #4
    Service Manager 1,000+ Posts Polarbear's Avatar
    Join Date
    Feb 2012
    Location
    Cape Town
    Posts
    1,070
    Rep Power
    45

    Re: MPC2011sp not adding black toner

    Quote Originally Posted by TonerMunkeh View Post
    Yep, the black toner pump has gone bang.
    Hi TonerMunkeh

    If you say the toner pump has gone - what makes you say that (I am trying to understand).

    The fact that the motor turns when I close the door, just baffles me. Its not like the old attraction pumps that used the make the right sounds but do nothing.

    I would appreciate your input.
    Press the GREEN button!!

  5. #5
    Just a tech 250+ Posts keithxxiii's Avatar
    Join Date
    Nov 2014
    Posts
    463
    Rep Power
    28

    Re: MPC2011sp not adding black toner

    There is a coil inside the toner hopper assembly that could have been broken. A strong adhesive could do the trick.
    Capture.JPG

  6. #6
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
    Join Date
    Apr 2008
    Location
    Shitsville, UK
    Posts
    3,852
    Rep Power
    108

    Re: MPC2011sp not adding black toner

    Quote Originally Posted by keithxxiii View Post
    There is a coil inside the toner hopper assembly that could have been broken. A strong adhesive could do the trick.
    Capture.JPG
    What he said. I had a brand new MPC2003 do exactly the same thing. If you take it out and vacuum it, you'll find the auger is most likely snapped.

    The odd thing is the entrance to the developer unit was absolutely rammed with toner, but I don't know how. Broken augers usually mean no toner but this is a Metis after all.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  7. #7
    Service Manager 1,000+ Posts Polarbear's Avatar
    Join Date
    Feb 2012
    Location
    Cape Town
    Posts
    1,070
    Rep Power
    45

    Re: MPC2011sp not adding black toner

    Quote Originally Posted by TonerMunkeh View Post
    What he said. I had a brand new MPC2003 do exactly the same thing. If you take it out and vacuum it, you'll find the auger is most likely snapped.

    The odd thing is the entrance to the developer unit was absolutely rammed with toner, but I don't know how. Broken augers usually mean no toner but this is a Metis after all.
    So if I understand this correctly, if the coil is broken the bottle will not turn?
    Press the GREEN button!!

  8. #8
    Just a tech 250+ Posts keithxxiii's Avatar
    Join Date
    Nov 2014
    Posts
    463
    Rep Power
    28

    Re: MPC2011sp not adding black toner

    The bottle will turn accordingly to the programmed value from the sp mode. But you will notice that the entrance from your toner bottle going to the hopper unit is filled with toner.

  9. #9
    Service Manager 1,000+ Posts Polarbear's Avatar
    Join Date
    Feb 2012
    Location
    Cape Town
    Posts
    1,070
    Rep Power
    45

    Re: MPC2011sp not adding black toner

    On this machine the bottle only turns when I open and close the front door (one cycle only) or when i do an output check on the bottle motor.

    Otherwise it does not turn at all. Even when the dev unit runs empty and issues a toner bottle empty signal.



    I have now replaced the toner end sensor in the sub hopper as well - with no improvement.
    Last edited by Polarbear; 07-14-2016 at 12:56 PM. Reason: Update
    Press the GREEN button!!

  10. #10
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
    Join Date
    Apr 2008
    Location
    Shitsville, UK
    Posts
    3,852
    Rep Power
    108

    Re: MPC2011sp not adding black toner

    Did you take the sub hopper out and check the operation of the auger?
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here