MPC 306zspf - last line on Gmail printouts are cropped

[dave w]

Can anybody advise please?

New MPC306zspf install into a MAC enviroment - Firmware all ok - installed the latest PPD driver Ver.1.0.0.0 Released Date: 29/07/2015

Prints out all ok with a word document but Gmail prints are all affected from all the mac pcs

this is a sample
Broken Text2.jpg

We took out a Develope machine that had no problems with Gmail prints - Just the new Ricoh giving me a sleepless night!

Please can anybody help?

[Gift]

I'm not much into mac but I assume GMAIL is printed from safari browser? Perhaps you can try a different browser?

[Zeldaman]

Hi there!
I believe Gift´s right, a fellow technician had a similar problem with a METIS in MAC-enviroment, other browser- OK.
Greetings...

[dave w]

Hi Gift and Zeldaman

Thanks for replying, They are using Apple Mail and we have just replicated the same issue. internet brousers seem fine

Mac Mail
mac-Mail.jpg

Im going to see if there is something in that environment that needs to be changed.

looks like we have found the issue and hope this helps anybody else.

Gmail.jpg

We adj the scale to 99% and all seemed fine

Thanks again

[Gift]

https://discussions.apple.com/thread/6010131?tstart=0

might be related..

[copier tech]

Do you have the postscript option installed?

[dave w]

Do you have the postscript option installed?

Hi Copier tech - Yes it comes with Postscript
thanks for reply

[dave w]

https://discussions.apple.com/thread/6010131?tstart=0

might be related..

Thanks Gift, yes they also mention the 99% adj