Hello,
i have a question about the Mpc305SPF, maybe the new 306/406 have the problem too, but i´m not sure.
We have a few customer with about 60k-80k sites or the system ist over one year old.
At this point often the fusing gear gets defectiv.
The customers often tell us when they hear noises or the print get dirty or the systems jams.
But that is often too late.
At first i think, okay switch the fuser or the gears in the fuser. depends on the counter and the status of the fuser.
But often the gears of the fuser drive are also defectiv. And that ist very bad.
I switched the gears AB017850 ,AB017848, AB017849. To change it i need about 30-45 minutes and the hole back cover witch controller and psu and some other parts must be take off.
After 2-3 systems i call ricoh about the problem. They tell me i should grease the gears. Good advice, i´ve done that, but the gears lose particel and fusion witch the grease and that bring me time for about 5k-10k...
And if the gears of the drive were defectiv, you can rubbish the system, because of the time and the new price. (Fuser + Gear + time, and perhaps pcdu itb by 60-80k or something...)
If the customer have a contract it´s very exprensiv for us otherwise for the customer.
Now i often grease the gears, but the fusing had a lifetime about 120k?!!!!
Have you also these problems, and a advice for me?
Thanks a lot!
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