Factory Reset

[bob marley]

They do say reading is fundamental.

that is right

[tufbnme]

hi
enter special sp mode
5-846-46

then restart machine

Ditto this

[slimslob]

hi
enter special sp mode
5-846-46

then restart machine

Why? He has already said that he can get in as supervisor. 5846-46 is only needed when someone has also changed the supervisor password.

[renzoh08]

hi
enter special sp mode
5-846-46

then restart machine

where exactly do i enter those numbers?

[tufbnme]

Oh Geeeeeeez, give it up.

[renzoh08]

Oh Geeeeeeez, give it up.

Wow! and you consider yourself a service manager??

[eddy out]

Actually, special service mode does not get you to sp5846-46. You will need to enter the factory service mode, Reset 143 C, C(hold) then go to 5846-46 to execute, then reboot. at this point you should reset both admin and supervisor to no password(leave them blank).

[slimslob]

where exactly do i enter those numbers?

If you can login with supervisor, that is all that you need. Supervisor can do one thing and one thing only, change the password for admin.

If you read his entire first, you would have noticed that he was able to login as supervisor.

Why? He has already said that he can get in as supervisor. 5846-46 is only needed when someone has also changed the supervisor password.

Wow! and you consider yourself a service manager??

And you consider yourself intelligent? If you had read my previous post and had the intelligence to understand them, you would have already corrected your problem. Or did you lie in your first post that you could login as supervisor?

[Maher]

I think you don`t have to replace NVRAM - only clear it with SP 5801 .
But first Upload NVRAM to SD card SP 5824 then clear NVRAM then Download NVRAM SP5825.
Let me know ... I am good with Ricoh

[eddy out]

I got dinged for the best response ever. I know how to fix this.