The original issue was light copies, perfect prints. Optics were clean, and after checking other things I called tech support to verify my feeling that the ccd may be the issue. They agreed. I find a working machine, it test fine, I remove the ccd and install on customers machine. It makes no change. I call tech support to ask if there was a setting I needed to adjust. They say no, that it should work, but since it didn't, it could be the cable or the board it plugs into or the IPU. I go back and change all of those. Still no improvment. I call tech support, and they say that the bad board must have taken out the new ccd. I mention that the ccd is hot, almost too hot to touch. They are sure that one of those boards caused the ccd to go bad, this time I should change everything at once, which I do, and it still is not fixed. Also after sitting for a while, the new ccd got hot. I am at a loss as to what could be the issue, any ideas?
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