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  1. #1
    Service Manager 1,000+ Posts
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    Ricoh mpc "toner near end" => replace bottle premature

    Hello,
    Some customers replace toner at "near end" in stead of "replace toner now".
    So we end up collecting "empty" toner bottles who are filled for 1/3...
    Specially for contracts it is undesirable.
    How do you cope with this situation?

  2. #2
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: Ricoh mpc "toner near end" => replace bottle premature

    3101-013-016 on the older MPC's, 3110-001-004 on the newer, set them all to 5g. In the end, it's a matter of battering it into the customer to change the toner when the bottle is empty, not at near end. If they change a half full toner, bill them for a full toner. They'll soon stop.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  3. #3
    Field Tech 50+ Posts HDSB's Avatar
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    Re: Ricoh mpc "toner near end" => replace bottle premature

    leave the half empty bottles with them and tell them to reuse them!!

    We also designed stickers for the machines that explicitly say replace toner when asked or there may be charges.

  4. #4
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: Ricoh mpc "toner near end" => replace bottle premature

    I dunno why customers feel the need to change toners BEFORE the machine stops and tells them to.

    It's pretty basic stuff.

    In this regard Canon have the right idea of having locked toner doors that only release when the bottle is empty and ready to be changed, it is a nice feature.

  5. #5
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    Re: Ricoh mpc "toner near end" => replace bottle premature

    Quote Originally Posted by TonerMunkeh View Post
    3101-013-016 on the older MPC's, 3110-001-004 on the newer, set them all to 5g. In the end, it's a matter of battering it into the customer to change the toner when the bottle is empty, not at near end. If they change a half full toner, bill them for a full toner. They'll soon stop.
    TonerMunkeh: could it be a solution to put the above values on 0, so no "toner near end" is displayed?
    Of course, in that case customer needs to always have a spare set of toners...
    What do you think?

  6. #6
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: Ricoh mpc "toner near end" => replace bottle premature

    The problem with that is if the customer gets no warning that the bottle is about to run out and has no time to order spares. There is also a possibility of the developer being shafted it the machine runs out and tries to add toner like mad. Just leave it at 5g.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  7. #7
    Senior Tech 2,500+ Posts
    Ricoh mpc "toner near end" => replace bottle premature

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    Re: Ricoh mpc "toner near end" => replace bottle premature

    Quote Originally Posted by Mark Bbb View Post
    TonerMunkeh: could it be a solution to put the above values on 0, so no "toner near end" is displayed?
    Of course, in that case customer needs to always have a spare set of toners...
    What do you think?
    No. You will run into a situation where the machine sees a negative value of toner remaining in the bottle and just replacing the cart will not clear the "add toner" indication. If you completely disable toner end and the machine runs out of toner, it will continue to run possibly damaging machine components.
    NEVER ASSUME ANYTHING

  8. #8
    Service Manager 5,000+ Posts
    Ricoh mpc "toner near end" => replace bottle premature

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    Re: Ricoh mpc "toner near end" => replace bottle premature

    I change this setting to "1" on all my machines works a treat, customer still gets a toner new empty message but if they replace the toner early theres only minimal waste!
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

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  9. #9
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    Ricoh mpc "toner near end" => replace bottle premature

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    Re: Ricoh mpc "toner near end" => replace bottle premature

    Quote Originally Posted by mikadonovan View Post
    If you completely disable toner end and the machine runs out of toner, it will continue to run possibly damaging machine components.
    There are four things that have to do with detecting the amount of toner. The TD sensor and ID sensor assembly determine if toner needs to be added to the developer. The % used stored on the RFID chip and in memory is used to determine toner near end and the toner remaining ICON. The toner sensor that is mounted on the back of the toner nozzle determines when the toner is actually out. As long as the toner sensor is not bad, printing/copying will be disabled when 50 copies after the toner runs out no matter what SP settings are.

    There are three things that will deplete the developer. The toner sensor being bad, the toner pump being bad or a clogged toner supply.

  10. #10
    Service Manager 5,000+ Posts
    Ricoh mpc "toner near end" => replace bottle premature

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    Re: Ricoh mpc "toner near end" => replace bottle premature

    Quote Originally Posted by Mark Bbb View Post
    TonerMunkeh: could it be a solution to put the above values on 0, so no "toner near end" is displayed?
    Of course, in that case customer needs to always have a spare set of toners...
    What do you think?
    Reading some old post while researching a similar issue I have.
    Setting this SP to zero the machine will still display the “toner neer end” message because this is just an estimate based on bottle rotation.

    Toner end is only shown the the hopper sensor detects no toner.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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