Ricoh 820 Password Help

**sturmtrooper** · 12-02-2016

Originally Posted by TonerMunkeh

Oh dear. That will have done nothing except badly confuse the machine. You'll have to get a tech in to replace the controller NVram, and possibly replace all the PCU's.

Replacing the NVRAM wouldn't help as the new chip would be just as blank as the old chip.

Originally Posted by zed255

There's many threads about this here already on many different models. Would be nice to have a sticky to force it to be readily seen and keep seeing 'help password reset' every couple of days.

I asked for this to happen once and was told it would be too enabling of non technicians.

**TonerMunkeh** · 12-02-2016

Originally Posted by sturmtrooper

Replacing the NVRAM wouldn't help as the new chip would be just as blank as the old chip.

But the administrator and supervisor passwords would be at default, the entire point of the thread.

**jhanda** · 12-02-2016

It seems to be back to printing normally, thanks for the tip on the birth certificate to get it back going. The only thing I notice odd now is that the magenta and cyan toners show as unknown with ? in the display where they were showing levels before. Any suggestions on that? They need replaced halfway soon anyway.

**guitar9199** · 12-02-2016

Originally Posted by jhanda

It seems to be back to printing normally, thanks for the tip on the birth certificate to get it back going. The only thing I notice odd now is that the magenta and cyan toners show as unknown with ? in the display where they were showing levels before. Any suggestions on that? They need replaced halfway soon anyway.

I'd ignore it for the time being.

Once you replace the cartridges with new OEM ones, you SHOULD get the display back to showing levels again.