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  1. #1
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    Exclamation Ricoh MP C4500 not printing and no web access

    Hello

    i just got a used Ricoh MP C4500 in donation with pump problems( black pump was defective so i order one in china).
    i just made a few prints before black toner was empty : i was able to install the printer and wrote test pages without any problem.
    i don't remember if web access was ok because i didn't test it.

    I made a few search about my new toy ( i mean the printer ) while waiting for my black pump and found the codes to enter service mode ( you know yellow button + 107 + hold c button )
    So i decided to explore this service mode and as far as i remember i didn't change anything.... ( i am sure i made something wrong , otherwise i would still be able to print , which is not the case).

    Here are the results now :

    1-Web access is not working anymore ( 404 error thru lan or directly connected to my pc via ethernet)

    2-No error message at printer startup but no printing is allowed because printer is offline ( third physical button on the printer where you can select which paper case you want to use , it says OFFLINE and there is no way you can activate ONLINE, it comes back to OFFLINE )

    3-i have check a few things before posting
    -SP5-828-091 is "1" (ON)
    -User tools / System settings / interface settings / permit ssl/tls communication/ set to "clear txt/cyphertext

    4-ping is ok (thru lan or directly connected )

    5-telnet is ok ( thru lan or directly connected )
    thru telnet i was able to login and
    access flush ( just to be sure there were no ip restriction )
    set web up
    set http up
    logout ( to save settings )

    6-Scan button doesn't work too

    7- oops i forgot to mention that in User Tools, Printer Features doesn't work anymore


    i have read a lot of threads but i have no idea what could be done next.
    Any help appreciated

    Thanks

    Best regards
    Jérôme


  2. #2
    Senior Tech 100+ Posts
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    Re: Ricoh MP C4500 not printing and no web access

    Print/scan on those machines is on an sd card in slot 1. I'd start by checking that. HDD and Ram(should be 1024) ok?


  3. #3
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Ricoh MP C4500 not printing and no web access

    Print the SMC Diagnostic Report SP 5990-005. Check if printer and scanner firmware versions are shown.

    Change -User tools / System settings / interface settings / permit ssl/tls communication/ set to "Ciphertext Priority"


  4. #4
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    Re: Ricoh MP C4500 not printing and no web access

    hello

    thanks for your advice ( i am a real beginner in printer )
    I found a sd card in slot 1

    you will find a screen of all folders of sd card .... i don't know exactly what i should look inside the sdcard.
    Btw , i didn't test hdd nor memory ... is there an easy way to do it ?

    once again , thanks for all

    ricoh-sd-card2.JPGricoh-sd-card1.JPGricoh-sd-card3.JPGricoh-sd-card4.JPG



    @slimbob Print the SMC Diagnostic Report SP 5990-005. Check if printer and scanner firmware versions are shown.

    button EXECUTE stay dark for a minute and nothing happens ( no information printed or shown )

    Last edited by xlanjeje; 12-12-2016 at 03:50 PM.

  5. #5
    Senior Tech 100+ Posts
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    Re: Ricoh MP C4500 not printing and no web access

    Check SP 5985 - 001 On board NIC must be set to 1

    You also can check SP 5985 - 002 for USB


  6. #6
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    Re: Ricoh MP C4500 not printing and no web access

    If you cant print a diagnostic report 5990-005 can you print a counter page?

    Check sp 7403 for any sc codes that may have been logged but not displayed on the screen

    you said you could telnet in...try typing show at the telnet prompt and see if any protocols(ipp, lpr...) are disabled...


  7. #7
    Just a fellow wanderer 2,500+ Posts Iowatech's Avatar
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    Re: Ricoh MP C4500 not printing and no web access

    This might be the stupidest post on your thread, sorry about that.
    But what operating system is your network using?
    That can be kind of important information with older machines like that. I don't know about Apple or Linux systems, but thanks to the security updates an old machine can be unusable in newer Microsoft Windows environments.


  8. #8
    Service Manager 1,000+ Posts
    Ricoh MP C4500 not printing and no web access

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    Re: Ricoh MP C4500 not printing and no web access

    Just curious, are you a tech or end user?


  9. #9
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    Re: Ricoh MP C4500 not printing and no web access

    @mrfuser i am just an end user . In fact, i am a network admin teacher in a training center for unemployed people. Most of computers and servers we use are donations from former students we had. We were given two Ricoh printer ( one MP C4500 and one MP C2050 ) i try to fix.

    @iowatech we use Dell poweredge servers with 2008 R2 and VM with Hyper V. but as i told you in my first message, we had no problem to use the printer before i entered service mode so i think it's not os related.

    @mikedci

    msh> status
    Printer status : Idle.(Low: Black Toner.)
    Online/Offline : Offline.
    Printer is not ready.

    msh> show status
    Common:
    Mode: 0x01
    Protocol Up/Down:
    AppleTalk: Up
    IPv4: Up
    IPv6: Down
    NetWare: Up
    SMB: Up
    Device Up/Down:
    USB: Up
    Ethernet interface: AutoNegotiation
    Syslog priority: LOG_INFO
    NVRAM version: 5
    Device name: NRG MP C4500
    Comment:
    Location:
    Contact:
    Soft switch: 0x00000001
    AppleTalk:
    Mode: EtherTalk phase 2
    Net: 0xff01
    Object: RicohPrinter
    Type: LaserWriter
    Zone: *
    TCP/IP:
    Mode(IPv4): 0xff8009c0
    Mode(IPv6): 0xffbd7bc0
    ftp: Up (IPv4/IPv6)
    lpr: Up (IPv4/IPv6)
    rsh: Up (IPv4/IPv6)
    diprint: Up (IPv4/IPv6)
    web: Up
    http: Up (IPv4/IPv6)
    ftpc: Down
    snmp: Up
    ipp: Up (IPv4/IPv6)
    autonet: Up
    Bonjour: Up
    ssl: Up (IPv4/IPv6)
    nrs: Up
    rfu: Up (IPv4/IPv6)
    nbt: Up
    ssdp: Up
    ssh: Up
    sftp: Up (IPv4/IPv6)
    IPv4:
    DHCP: Off
    Address: 172.016.010.140
    Netmask: 255.255.000.000
    Broadcast: 000.000.000.000
    Gateway: 172.016.001.001
    IPv6:
    Stateless: On
    Manual: :: prefixlen 64
    Gateway: ::
    EncapType: DIX Ethernet II
    Host name: RNPB53461
    DNS Domain: DHCP
    Access Control:
    IPv4:
    Access Entry[1]: 000.000.000.000 - 000.000.000.000
    Access Entry[2]: 000.000.000.000 - 000.000.000.000
    Access Entry[3]: 000.000.000.000 - 000.000.000.000
    Access Entry[4]: 000.000.000.000 - 000.000.000.000
    Access Entry[5]: 000.000.000.000 - 000.000.000.000
    IPv6:
    Access Entry[1]: :: - ::
    Access Entry[2]: :: - ::
    Access Entry[3]: :: - ::
    Access Entry[4]: :: - ::
    Access Entry[5]: :: - ::
    Time server: 000.000.000.000
    Time Zone: 60
    Time server polling time : 60
    SYSLOG server: 127.000.000.001
    Home page URL1: http://172.16.1.140/
    Home page link name1:
    Home page URL2:
    Home page link name2:
    Help page URL:
    NetWare:
    EncapType: Auto
    RPRINTER number: 0
    Print server name: RNPB53461
    File server name:
    Context name:
    Switch: 0x03
    Mode: Print server
    NDS/Bindery: Auto sense
    Packet negotiation: Normal
    Login Mode: File Server
    Print job timeout: 15(sec)
    Protocol: IPX IPv4
    SAP interval time: 60(sec)
    NDS Tree Name:
    SMB:
    Switch: 0x0e
    Mode: Workgroup
    Direct print: On
    Notification : Off
    Workgroup name: WORKGROUP
    Computer name:
    Comment:
    Share name[1]: MPC4500
    Protocol: IPv4
    DNS:
    IPv4:
    Server[1]: 172.016.001.001
    Server[2]: 000.000.000.000
    Server[3]: 000.000.000.000
    Selected IPv4 DNS Server: static
    IPv6:
    Server[1]: ::
    Server[2]: ::
    Server[3]: ::
    Domain name:
    ether :
    DDNS:
    ether : Off
    WINS:
    ether : On
    Primary WINS: 000.000.000.000
    Secondary WINS: 000.000.000.000
    SSDP:
    UUID: 03fc2f44-1dd2-11b2-9c68-a8bc7e9c571c
    Profile: 10800(sec)
    TTL: 4
    UPnP:
    URL:
    Bonjour:
    Computer Name(cname):
    Local Hostname(ether):
    Location:
    Priority(diprint): 10
    Priority(lpr): 20
    Priority(ipp): 30
    IP TTL: 255
    LinkLocal Route for Multi I/F: Ethernet(ether)
    SNMP:
    SNMPv1v2: On
    SNMPv3: On
    protocol: IPv4 IPv6 IPX
    v1Trap: On
    v2Trap: Off
    v3Trap: Off
    SNMPv1v2 Remote Setting: Enable
    SNMPv3 Privacy: Auto
    ssh:
    Compression: On
    Port: 22
    TimeOut: 300(sec)
    LoginTimeOut: 300(sec)
    LPR:
    lprm check host: On
    Certificate:
    Verification: Off
    Shell mode: User mode


    thanks to everybody for your support


  10. #10
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    Re: Ricoh MP C4500 not printing and no web access

    any help please ?


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