Ricoh mp2000l add toner message after developer change

[copiertec]

I just performed a 60k maintenance on a ricoh mp2000l aND just received a call from the customer, saying the mfp is calling for toner. I believe I performed the calibration according to the service manual and the toner cartridge was a new full toner. I am not too familiar with this box and am unsure of my next step. Any ideas?

[slimslob]

What if anything have you tried?

[solorajder]

How much copys have machine? It can be damadged geers in developer unit or clodged toner unit

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[Onomono]

Most the time when I see this it is the gears on the mag roller. They get developer in them and can strip.

[copiertec]

I haven't tried anything yet, I just received the phone call, today. I'm on my way out to it now. I will check for the obvious .

[copiertec]

The MFD only has 64k on it, so this is basically the first PM. I went back out there today and checked to see if the toner cartridge was turning, it is, checked to see if the developing unit and its gears are all turning, they are. I noticed no toner in the developing unit; so, I spiked the developing unit for now and its making copies and prints, so I know the toner sensor is working. I will go back and swap out the toner bottle and check setup procedure to see if that resolves the issues

[Oze]

Order a toner supply unit as well if you don't have one on hand.
I've had my fair share of those cause this issue.

[slimslob]

2 things to check on the toner bottle:

1. If the customer just replaced the bottle, is the inner cap from the old bottle stuck in the toner chuck?
2. Is the toner chuck sticking and not coming out far enough to open enough to grip the inner cap on the new bottle?

[copiertec]

Thank you for the replies, I am going back out with a new toner bottle and I will inspect for these issues. Might I add, if you follow the replacement procedure, it almost seems hit or miss in the service manual. Just my two- cents, I think there are more steps on corrective measures if certain things occur after replacement... its almost like they knew something... but released this model anyway.

[Gift]

Some Ricoh don't add toner if you swap the bootle too quickly. No matter of the status of the PM parts: If the machine claims no toner there must be a message showing up like "adding toner" after replacing the bottle (not too quickly). If you see this message but the machine doesn't recover there are several possible issues (toner motor / hopper / toner auger inside PCU....). Also check the old bottle if it has it's cap gotton back from the hopper.