Hi, a client is requiring service and installatiion for one of these devices and so far ive only managed to configure scan to folder on machines running Win 7 only, the ones on Win 8 and Win 10 (pretty much half of their machines) all of them give errors even though when i configure the folder on Admin Tools and perform a connection test it says "connection to PC has succeded", also having issues with scan to email, as it always gives a "failed" message.
First of all im thinking about updating the firmware since it seems its not on the last version, pictures attached. Ive contacted Ricoh last week but so far no answer after they asked me what model it was, so i wonder if anyone here has the firmware update and could share it?
Hopefully it will solve any possible issue with scan to email and i can finish the job.
Any help appreciated.
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