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  1. #1
    Repair God? not quite 100+ Posts fireater's Avatar
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    MPC6502 sc670 and sc819

    I have a copier throwing sc672-11 and sc819's. On ricoh's suggestion i replaced the 900 dollar controller board and was told to cut all cable ties to Op panel and reseat all connectors from op panel to IOB AND all other IOB connectors. UPDATED Firmware. 2 weeks later Now I get SC670's and SC819's. Any Thoughts?

    EDIT customer called ..672-11 just reoccurred..
    Last edited by fireater; 02-14-2017 at 05:52 PM. Reason: update
    I fix copiers ...Well Sorta

  2. #2
    Technician
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    Re: MPC6502 sc670 and sc819

    SC819 will occur when the customer direct print from website.suggest cust to download first then print or update the firmware.

  3. #3
    Senior Tech 100+ Posts gkalman2004's Avatar
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    Re: MPC6502 sc670 and sc819

    For 819 ask from the user if the error ocur when print pdf documents in booklet mode in this case you need to install also the patch(es),
    for the 672-11 just reupdate the firmware powersaving sys with newer version

  4. #4
    Repair God? not quite 100+ Posts fireater's Avatar
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    Re: MPC6502 sc670 and sc819

    I did all firmware when I replaced the controller.....but I will check versions.

    Also it will error out sometimes when you turn it on. The screen hangs for about 3 to 5 minutes then drops to the sc670
    I fix copiers ...Well Sorta

  5. #5
    Senior Tech 100+ Posts gkalman2004's Avatar
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    Re: MPC6502 sc670 and sc819

    Quote Originally Posted by fireater View Post
    I did all firmware when I replaced the controller.....but I will check versions.

    Also it will error out sometimes when you turn it on. The screen hangs for about 3 to 5 minutes then drops to the sc670
    For 670 if you have mailbox you must update the firmware also (mailbox-ontario-d)
    search in the attachement for 670 you will find it

    ScCumulated.pdf

  6. #6
    Junior Member oyedokunmj's Avatar
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    Re: MPC6502 sc670 and sc819

    How to change language of HP color LaserJet cm 6030mfp to English language


    Sent from my Infinix X510 using Tapatalk

  7. #7
    Not a service manager 2,500+ Posts Iowatech's Avatar
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    Re: MPC6502 sc670 and sc819

    Quote Originally Posted by oyedokunmj View Post
    How to change language of HP color LaserJet cm 6030mfp to English language


    Sent from my Infinix X510 using Tapatalk
    For HP questions, ask here:
    http://www.copytechnet.com/forums/hp/

  8. #8
    Retired 10,000+ Posts
    MPC6502  sc670 and sc819

    slimslob's Avatar
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    Re: MPC6502 sc670 and sc819

    Quote Originally Posted by Iowatech View Post
    For HP questions, ask here:
    http://www.copytechnet.com/forums/hp/
    I think he is trying to get more red cards.

  9. #9
    Repair God? not quite 100+ Posts fireater's Avatar
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    Re: MPC6502 sc670 and sc819

    so replaced op panel and usb cable again recommended by Ricoh tech support. turned on machine and waited ... 4 minutes later SC670-00. does Ricoh have a dart board repair method when you call them for help? I can guess at shit too!
    I'm gonna do nvram and system memory next.
    I fix copiers ...Well Sorta

  10. #10
    Retired 10,000+ Posts
    MPC6502  sc670 and sc819

    slimslob's Avatar
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    Re: MPC6502 sc670 and sc819

    Quote Originally Posted by fireater View Post
    does Ricoh have a dart board repair method when you call them for help?
    No. They have a database look up for when you first call in. They should have given you a case/reference number. When the quick fixes don't work and you call back in on the same case number, you will either get a product specialist or if you get another help desk tech who will seek the assistance of a product specialist. If you keep having the same problem you will either eventually the product leader or you can fill out an escalation request and Ricoh will schedule a regional rep visit.

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