Hi Folks,
after installation and then de-installation of a INEPRO Software on a MPC 4504 i get a SC637-01.
I format the HDD,and cleared all Datas ( 5-801-4 ....- ).
I changed also the RAM and give him the latest FW.
Any Ideas '
Thanks
Roger
Hi Folks,
after installation and then de-installation of a INEPRO Software on a MPC 4504 i get a SC637-01.
I format the HDD,and cleared all Datas ( 5-801-4 ....- ).
I changed also the RAM and give him the latest FW.
Any Ideas '
Thanks
Roger
I had a similar issue recently, I'll drop you a PM.
Hi Guys,
Having the same issues, installed PaperCut onto the machine and then removed it, still coming up.
Not sure where to go now.
Regards,
Richard.
I have had this issue before with 3rd party software before.
I know its in the SP5-xxx, you need to delete all signs of it as it rights data to a specific part in service mode
I will see if I can dig up the answer at work for you tomorrow
Anyone figure this out yet? I've got a customer with a MP C5502 that had put papercut on and when they disconnected their card reader the SC637 showed up. Only thing i could find on a 637 was this thread. Called my regional Ricoh tech support rep and its all he could find. Then I searched the knowledge base and nothing came up for the 5502 but when I remembered this thread was for the 4504 I searched that and came up with this.
[User Tools -> ([Machine Features]) -> [System settings] -> [Administrator Tools] -> [Enhanced Print Volume Use Limitation] -> [Tracking Permission] to OFF
seems to be working. wish i would've found this earlier. would've saved me 8 hours at the machine.
steps I had taken
-Upgraded FW
-Upgraded Java
-Reformatted the HDD
-Ran all5801's until I finally did a clear all
-waited for Ricoh tech support to call me back last week (HA! yeah right)
Last edited by Nodak_Goalie1; 08-01-2017 at 05:36 PM.
Had this problem too on a mp 2555.
Machine was in demo room and we sold it but somebody had installed Nuance program in it.
We deleted it in extended features settings and formated the hdd and memory 4-24ishhh
I installed a fax and got this code while testing it.
Got here and found this solution but when i got in the menu it told me i didn't have the priviliges to change it.
Just went to the usertools main menu and press and hold # and the system settings button to reset to factory settings
It worked !
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