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  1. #1
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    SC 637-01 on a MPC 4504

    Hi Folks,

    after installation and then de-installation of a INEPRO Software on a MPC 4504 i get a SC637-01.

    I format the HDD,and cleared all Datas ( 5-801-4 ....- ).

    I changed also the RAM and give him the latest FW.

    Any Ideas '

    Thanks
    Roger

  2. #2
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: SC 637-01 on a MPC 4504

    I had a similar issue recently, I'll drop you a PM.

  3. #3
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    Re: SC 637-01 on a MPC 4504

    Quote Originally Posted by Cipher View Post
    I had a similar issue recently, I'll drop you a PM.
    we have this on 6 units with papercut. at first we tried setting sp5420 to 1 but still having issue had to disable paper cut for now. did you guys have something similar? Thanks

  4. #4
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    Re: SC 637-01 on a MPC 4504

    Hi Guys,

    Having the same issues, installed PaperCut onto the machine and then removed it, still coming up.

    Not sure where to go now.

    Regards,

    Richard.

  5. #5
    Technician Master Sparkee's Avatar
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    Re: SC 637-01 on a MPC 4504

    Quote Originally Posted by Cipher View Post
    I had a similar issue recently, I'll drop you a PM.
    Where you able to find a fix for this issue?

  6. #6
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    Re: SC 637-01 on a MPC 4504

    Quote Originally Posted by Master Sparkee View Post
    Where you able to find a fix for this issue?
    Hello,

    not really.

    We formatted the NVRAM and programmed it new.

    Then the Machine runs great until today.

    Greetings
    Roger

  7. #7
    Senior Tech 250+ Posts
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    Re: SC 637-01 on a MPC 4504

    I have had this issue before with 3rd party software before.

    I know its in the SP5-xxx, you need to delete all signs of it as it rights data to a specific part in service mode

    I will see if I can dig up the answer at work for you tomorrow

  8. #8
    Technician Master Sparkee's Avatar
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    Re: SC 637-01 on a MPC 4504

    Quote Originally Posted by Roger67 View Post
    Hello,

    not really.

    We formatted the NVRAM and programmed it new.

    Then the Machine runs great until today.

    Greetings
    Roger
    Oh no. Hope I didnt jynx you! I did find something that helped me. In user tools:machine features: system settings: interface settings: restore IEEE 802.1X. Not sure why this works but no more error code and machine is functioning fine now

  9. #9
    Nodak_Goalie1
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    Re: SC 637-01 on a MPC 4504

    Anyone figure this out yet? I've got a customer with a MP C5502 that had put papercut on and when they disconnected their card reader the SC637 showed up. Only thing i could find on a 637 was this thread. Called my regional Ricoh tech support rep and its all he could find. Then I searched the knowledge base and nothing came up for the 5502 but when I remembered this thread was for the 4504 I searched that and came up with this.

    [User Tools -> ([Machine Features]) -> [System settings] -> [Administrator Tools] -> [Enhanced Print Volume Use Limitation] -> [Tracking Permission] to OFF

    seems to be working. wish i would've found this earlier. would've saved me 8 hours at the machine.

    steps I had taken
    -Upgraded FW
    -Upgraded Java
    -Reformatted the HDD
    -Ran all5801's until I finally did a clear all
    -waited for Ricoh tech support to call me back last week (HA! yeah right)


    Last edited by Nodak_Goalie1; 08-01-2017 at 05:36 PM.

  10. #10
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    Re: SC 637-01 on a MPC 4504

    Had this problem too on a mp 2555.

    Machine was in demo room and we sold it but somebody had installed Nuance program in it.

    We deleted it in extended features settings and formated the hdd and memory 4-24ishhh

    I installed a fax and got this code while testing it.

    Got here and found this solution but when i got in the menu it told me i didn't have the priviliges to change it.

    Just went to the usertools main menu and press and hold # and the system settings button to reset to factory settings

    It worked !

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