LAPTOP IP ADDRESS : 192.168.XX.XX (wifi)
RICOH PRINTER ADDRESS: 10.134.XX.XX (LAN)
The user can print but unable to scan to folder.
Is there a way to solve the problem in scanning?
Please help....
LAPTOP IP ADDRESS : 192.168.XX.XX (wifi)
RICOH PRINTER ADDRESS: 10.134.XX.XX (LAN)
The user can print but unable to scan to folder.
Is there a way to solve the problem in scanning?
Please help....
what is the path of the folder you are scanning to?
Can you ping the laptop from the printer? What OS are they running?
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Config page instructions for copiers, printers, & fax machines
Does the router have a built-in firewall? It could be blocking SMB.
Have you tried using the laptop's IP address rather than host name?
Last edited by freginold; 03-08-2017 at 09:14 PM.
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Config page instructions for copiers, printers, & fax machines
I have encountered this before at my office trying to scan to computers that connect wifi even if the subnet of both are the same. It has to do with the router/wifi security. Some routers with built in wifi will not allow SMB scan to folders of a wifi connected computer. You might try setting up a separate wireless access point using a device that is only an AP and does not have its own router. This will place any connected computer on the 10.134.xxx.xxx LAN so you might want to keep both wifi devices and be real tight on the security for the AP and what computers can access through it.
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