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  1. #1
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    Ricoh MP C4504 won't print if connected to AD for scanning to network folders

    Hello,
    I'm in the IT department of a company that acquired one of these nice Ricoh MP C4504 units. It prints beautifully but they also would like to leverage scanning to email and/or network folders. When we configure to to connect to the primary domain controller for Active Directory Authentication print jobs no longer work. Print jobs hit the print server and then vanish into thin air without actually printing. The domain is Windows Server 2012 R2 and the File & Print server hosting the driver is a Windows Server 2008 R2.

    Once you remove the AD configuration then print jobs work without an issue.

    Any idea why configuring one of these on the Active Directory domain would cause print jobs to no longer print?


  2. #2
    Service Manager 100+ Posts
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    Re: Ricoh MP C4504 won't print if connected to AD for scanning to network folders

    If the print jobs are vanishing, the machine is expecting the print jobs to be authenticated correctly and they aren't.


  3. #3
    Field Service Engineer 1,000+ Posts


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    Re: Ricoh MP C4504 won't print if connected to AD for scanning to network folders

    Sounds like you are turning on user autentication/user codes & if this is not set up in the driver the jobs will be deleted

    Let us eat, drink, and be merry, because tomorrow we may die!

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  4. #4
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    Re: Ricoh MP C4504 won't print if connected to AD for scanning to network folders

    We need the user authentication for the scan to network so the system knows what folders the user has access to, or even scan to email so the recipient knows who the documents are coming from (even if they are emailing to themselves it has to come from someone, right?)

    So what do you put in the driver? A Domain Admin account? What happens if that account password changes? Just take a note of it and look at that when you get a call for print jobs not working? Do you create a special service account for it?

    We want to simulate what we do with our Fujitsu ScanSnap machines with this Ricoh but have it work as an all in one. With our Fujitsu machines they walk up to it, wake it up and type in AD username and password, and then use the touch screen to save or email scans.


  5. #5
    Trusted Tech 50+ Posts Ottawatech's Avatar
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    Re: Ricoh MP C4504 won't print if connected to AD for scanning to network folders

    You're confusing Ricoh's implementation of it's internal user authentication with your AD user authentication.

    Turn on everything you need for AD EXCEPT Ricoh User Authentication, you'll be fine.

    Nothing works quite so well that I can't totally disable it by trying to make it a little better.

  6. #6
    Copier Mechanic 50+ Posts keithxxiii's Avatar
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    Re: Ricoh MP C4504 won't print if connected to AD for scanning to network folders

    I dont know if this would help your querry.

    1.jpg2.jpg3.png

    I have it working in my test lab before.


  7. #7
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    Re: Ricoh MP C4504 won't print if connected to AD for scanning to network folders

    Quote Originally Posted by Ottawatech View Post
    You're confusing Ricoh's implementation of it's internal user authentication with your AD user authentication.

    Turn on everything you need for AD EXCEPT Ricoh User Authentication, you'll be fine.
    Ok if that is the case, how do you differentiate people that want to use the scanning functions of this device? Say an accounting person wants to scan to the accounting folder, they should be able to log in or somehow prove their identity so this device shows them the accounting folder. If a Marketing person identifies / authenticates with this device then they obviously shouldn’t see the accounting folder as a scan destination, maybe instead they see a marketing folder. But maybe everyone has a transfer or public folder where people can swap files or maybe they just email the scans to themselves.

    So we are wondering how do you get the device to determine who is doing the scanning, while not caring about who is printing?


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