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  1. #1
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    MP 6001 - Scan to folder issues

    I was helping out another tech in the area trying to set up scan to folder on a 6001. The customer swore up and down it was working on their Windows 8 workstation. Pretty sure that's not the case and upgrading to Win8 is what broke it. I digress. We installed the custom firmware for this issue. The machine will "see" the folder and allow a connection, i.e. the machine will say "Connection to PC successful." when tested. However, when something is actually scanned the machine will pretty much instantly error out with a generic transmission failed message. Not sure where to go with this one. It's bizarre that it can connect when setting up the address book entry but doesn't work when actually used. I did have to use the workstation's IP address. It wouldn't accept a host name for a file path. I found that strange as well. Is this machine just simply too old now?

  2. #2
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    MP 6001 - Scan to folder issues

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    Re: MP 6001 - Scan to folder issues

    As soon as it errors, go to User Tools - system Settings - Interface press the Print Interface Settings button. At the end of the last page will be more details as to what the error is.

  3. #3
    Technician Ballas's Avatar
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    Re: MP 6001 - Scan to folder issues


  4. #4
    Technician Ballas's Avatar
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    Re: MP 6001 - Scan to folder issues

    The connection test from the device to the folder was successful.pdf

    Hope you are successfull, it does sound like a Permissions issue

  5. #5
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    MP 6001 - Scan to folder issues

    slimslob's Avatar
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    Re: MP 6001 - Scan to folder issues

    Connection test does not test actual writing to the folder.

    Reference my previous post, the error is most likely failed to write to folder. This is a firmware issue. Network support firmware must be v8.75 and system/copy must be v1.22.

  6. #6
    Senior Tech 100+ Posts barratec's Avatar
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    Re: MP 6001 - Scan to folder issues

    Quote Originally Posted by Stormhammer View Post
    I was helping out another tech in the area trying to set up scan to folder on a 6001. The customer swore up and down it was working on their Windows 8 workstation. Pretty sure that's not the case and upgrading to Win8 is what broke it. I digress. We installed the custom firmware for this issue. The machine will "see" the folder and allow a connection, i.e. the machine will say "Connection to PC successful." when tested. However, when something is actually scanned the machine will pretty much instantly error out with a generic transmission failed message. Not sure where to go with this one. It's bizarre that it can connect when setting up the address book entry but doesn't work when actually used. I did have to use the workstation's IP address. It wouldn't accept a host name for a file path. I found that strange as well. Is this machine just simply too old now?
    I had the same issue with a mp2352. The problem was the network support firmware not updated.

  7. #7
    Service Manager 5,000+ Posts
    MP 6001 - Scan to folder issues

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    Re: MP 6001 - Scan to folder issues

    Just to add my 2p worth, when sharing that folder create it on the c:/ drive & make sure you give full read/write permissions?

    Also for testing purposes I set up another Windows log in account, (username scans password scans for example) & try again with those credentials.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #8
    Technician Ballas's Avatar
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    Re: MP 6001 - Scan to folder issues

    Hi Copier Tech

    That is exactly how I do it, and if it is a corporate client I show the IT dept it works and tell them to sort out the user's permissions.

    Also just my 2 cents on firmware, I would assume that whenever someone has connectivity issues, they would do the firmware first?

  9. #9
    Service Manager 5,000+ Posts
    MP 6001 - Scan to folder issues

    copier tech's Avatar
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    Re: MP 6001 - Scan to folder issues

    Quote Originally Posted by Ballas View Post
    Hi Copier Tech

    That is exactly how I do it, and if it is a corporate client I show the IT dept it works and tell them to sort out the user's permissions.

    Also just my 2 cents on firmware, I would assume that whenever someone has connectivity issues, they would do the firmware first?

    Personally I update all firmware on every visit (not the package fw)
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  10. #10
    Technician Ballas's Avatar
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    Re: MP 6001 - Scan to folder issues

    Why not the package, if I may ask?

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