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  1. #11
    Service Manager 5,000+ Posts
    MP 6001 - Scan to folder issues

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    Re: MP 6001 - Scan to folder issues

    Quote Originally Posted by Ballas View Post
    Why not the package, if I may ask?
    The package firmware does not include all the firware files, so in this case these is a scan issue package firmware may not include the network fw, or PCL/PDF etc
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  2. #12
    Technician Ballas's Avatar
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    Re: MP 6001 - Scan to folder issues

    Ok,point taken, but the whole point of calling it package is to have the whole package. The machines that I did the package for, did have all the firmware, but with Ricoh, your comment is worth looking out for.

  3. #13
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    Re: MP 6001 - Scan to folder issues

    Quote Originally Posted by copier tech View Post
    Just to add my 2p worth, when sharing that folder create it on the c:/ drive & make sure you give full read/write permissions?

    Also for testing purposes I set up another Windows log in account, (username scans password scans for example) & try again with those credentials.
    This has also been tried.

  4. #14
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    Re: MP 6001 - Scan to folder issues

    Quote Originally Posted by slimslob View Post
    Connection test does not test actual writing to the folder.

    Reference my previous post, the error is most likely failed to write to folder. This is a firmware issue. Network support firmware must be v8.75 and system/copy must be v1.22.
    That's probably what it is. The special firmware that's supposed to fix the known SMB issue is actually marked 8.65c I think. I think the other tech probably didn't update the system firmware and told me they did. I forgot an important rule and that is if someone works on something before you and they say they did something they didn't.

  5. #15
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    Re: MP 6001 - Scan to folder issues

    ...ALSO check the SMB port on the MFP (check & change through telnet). CIFS uses port 139 & the newer versions use port 445. I had an instance where a customer during a Microsoft update, Microsoft Scan to Folder changed from port 139 to port 445 for security reasons. This is a simple fix and easy to overlook!

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  6. #16
    Trusted Tech 50+ Posts StrippedScrew's Avatar
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    Re: MP 6001 - Scan to folder issues

    Check the publish date on the special firmware vs. The date on the network firmware. If the network is newer use it. It works better for win 7/8/10 issues. Verified with MPC 3500/2800 series. I always update all firmware just to rule out version incompatibility issues

  7. #17
    Junior Member Geordiegordon85's Avatar
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    Re: MP 6001 - Scan to folder issues

    update the NIB or Network Support Firmware and it will resolve the issue

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