I have a customer with a ricoh mp401spf that the copier according to customer keeps displaying WASTE TONER FULL. When I arrive to customers office there is no message on screen. So my question is has anyone had this issue before and what was the fix? Thanks in advance!
This was a common problem on the whole GIMLET-series, the waste toner bottle is integrated in the tonercartridge. Often it was recorded as full, but wasnīt. RICOH says upgrading the fw to the newest level. But itīs not possible to reuse the cartridge, cause the datas arewritten on the chip of the cartridge.